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Home Musical Instruments Retail Xymox Percussion

Xymox Percussion

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Musical Instruments Retail

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9340 Santa Anita Avenue, Suite 106
Rancho Cucamonga, CA 91730 | Get Directions

http://www.xymoxpercussion.com

24/7

Company Rating

F

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Customer Reviews

based on 9 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

6 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 7/10/2021

Buyers Beware

I ordered the Hybrid Snare Drum back in May 2019 and still have not received it. I no longer get updates and and responses I do get are automated. I had ordered from them before and enjoy that product but everything thing I have been through with this is not worth it. I feel like my money was stolen. Purchase at your own risk. There are plenty of other companies that will send you pads that work just as good when they say they will send them such as Beetle Percussion. My order is back from before they changed the website host or something. One of the last emails I got was because of their new contract they would have to fill old orders and new orders at the same time because of there guaranteed shipping times that started a little bit before the Pandemic. Poor business practice.

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Complaints and Resolutions

Total Amount in Dispute:
$1,030.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that in many cases the company does not meet the 8 weeks for manufacturing plus 2 weeks for delivery of the product. The majority of complainants have received delivery of their product 3+ months after submitting their orders. Others allege delivery disputes difficulty obtaining refunds and dissatisfaction with inability to reach someone in customer service. Some complainants allege that the company provided them with false tracking information delivery of incomplete order failure to ship products in a timely manner difficulty in obtaining replacement for defective products and others allege the company does not respond to their emails. ~~The company responds to complaints by providing tracking information status of their order offering the option to cancel order providing customers explanations for delays and providing text from their terms “Our store explicitly explains that up to 8 weeks need to be allowed for the manufacturing of all products (they are all custom)... This was stated in the clearly explained brief terms the customer agreed to PRIOR to checkout.." ~

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Complaint Closing Statistics

6 complaints against Xymox Percussion closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
6 Unanswered

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Other Information

Company Info

Xymox Percussion manufacturers patented drum products and is a 100% custom manufacturer. Ship date estimates are only estimates, not meant as a guarantee. As explained in our online store, up to 6 weeks need to be allowed for producing all products.

Primary Contact: Elle
Business Started: 3/15/1994
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Before making an online purchase it is important to find out the company's return and shipping policy. Often you can find a company's policy regarding returns and exchanges posted on their website or for more clarification try reaching their customer service via email or telephone. If you are considering purchasing items that are time-sensitive make sure the items are in-stock or the time it will take for the item to be available. Confirm with the company a delivery date and get it in writing.~~According to the company's Terms and Conditions upon checkout all products are custom final sale and there are no cancellations or refunds accepted. No changes or modifications can be made to an order once the order is submitted. The shipment dates are an estimation based on current production calendar and is not meant as a guarantee. Allow 8 weeks manufacturing time for our custom product. Shipping transit times are separate and range from 1-5 days (USA) and up to 2 weeks (International) unless an expedited shipping opion is selected. Expedited shipping times have no reflection on the production time required. For additional information refer to the banner located at the top of the website's store page as well as the HELP link located on the website store page.~~The Federal Trade Commission's Mail or Telephone Order Rule protects consumers who shop by mail telephone computer or fax. According to this regulation companies must ship your order when promised or within the time stated in its advertising. If the company doesn't specify a shipping time it must send the merchandise within 30 days. The time begins as soon as the company receives your complete order whether they charge your account at that time or not. If there is a a delay the company must contact you immediately and give you the option to either agree to a new shipment date or cancel the order for a full refund. If the merchant cannot meet the revised shipment date they must again contact you to notify you of the delay and give you the option of waiting or cancelling or cancel the order themselves and provide a prompt refund. If you decide to cancel your order and you paid by credit card the seller must credit the account within one billing cycle. If you paid by cash check or money order the merchant must mail your refund within seven business days. ~

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:

thexymoxhouse

Websites:
There are no additional web sites.

Contacts:

Kassi Thueson (Controller)
Melodi
Kevin Heuerman (Owner)
Christi (Customer Service)
Jen Watts (Owner)

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Addresses:

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