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Xzilon, Inc.

663 inquiries |
Chemicals Dealers

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10 Pointe Drive Suite 150
Brea, CA 92821 | Get Directions

(800) 553-6866

http://www.xzilon.com

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/13/2018 Arvin M.

Xzilon collects premiums for services but denies claims without measuring the damage or having an assessor look at them.

Xzilon collects insurance premiums for services but denies claims without measuring the damage or having an assessor look at the size (checking with atty if this practice is legal). They get bogged down by paint reflections but do not have a tape measure to resolve the problem. Consumer court next. Claim 1244492 - pictures uploaded with tape measure displaying size.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Xzilon, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Our products set the industry benchmark for high performance appearance protection on your vehicle. We offer cleaning products, detail products and RV products.

Primary Contact:	Robin Hessler (Dealer Administrator/Claims Director)
Business Started:	1/13/1956
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Granitize Products, Inc.

Websites:

http://www.granitize.com

Contacts:

Roland Nocon (Claims Manager)

Joy Eastwood (General Manager)

Bill Broder (Controller/Accounting)

Diane Mcnellis

Marty Raymondo (Vice President)

Other Categories:

Automobile Parts and Supplies Retail

Commercial Products Manufacturer

Addresses:

11022 Vulcan Street, Southgate, CA, 90280

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