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Yaamava' Resort & Casino at San Manuel

  926 inquiries |
Casinos

777 San Manuel Blvd
Highland, CA 92346
| Get Directions

(909) 864-5050

https://www.yaamava.com/

24/7

Company Rating

D

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Customer Reviews

based on 7 reviews.

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Complaint Experience

67%

Complaint Resolution Index (CRI)

12 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/7/2023

Teach your employees the right way how to deal customers

I went to bathroom yesterday sept. 3 2023 near his and hers (right side) to wash or rinse my mouth because i just eat a chicken, to clear all those debris that stock in between my teeth, so i gurgle some water from the faucet and spit to washing bowl in restroom. The janitor told me that i cant do that spitting in washing bowl. What's the job description of janitor?He call his supervisor and told my problem and the supervisor said its unsanitary to clean your mouth with water and spit out the water in washing bowl. I told the supervisor to show the book and it said unsanitary. Clean up a little bit my self unsanitary, what kind of restroom is this?Just to pee and wash hands. Why don't you put all the description on the wall(do and don't) inside the restroom so that all the customers can read. Remember customers are the blood of your business. Do you believe repeat customers, if you do you are in the right track and if you don't. I wish you all the good luck in the world. God bless yaamava. Teach your employees the right way how to deal customers not on there side because these is business. You need customers in order to survive to pay there salary. If a employees LAZY nd always complaining looking for customers to make mess on there washing bowl,Good or bad employee and you decide.

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Complaints and Resolutions

Total Amount in Dispute:
$27,778.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

12 complaints against Yaamava' Resort & Casino at San Manuel closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
5 Agreed to make an adjustment
1 Refusing to make an adjustment
3 Refuse to adjust, relying on terms of agreement
3 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

San Manuel Casino is now Yaamava’ Resort & Casino at San Manuel.

Primary Contact: Jenna Brady (Public Relations Manager)
Business Started: 1/1/1986
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:

San Manuel Casino
San Manuel Indian Bingo Casino
San Manuel Bingo & Casino
Yaamava' Resort and Casino at San Manuel

Websites:

Contacts:

Nicole Sasse (Public Relations Associate)
Sandra Marquez (Manager)
Sue Hopper (Admin Manager)
Yolanda Fisher (Accounting Manager)
Cynthia Mendoza (Sr. Accounts Payable Specialist)

Other Categories:

Addresses: