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Zazzle complaints

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849 High Street
Palo Alto, CA 94301-2421 | Get Directions

(408) 983-2800

http://www.zazzle.com

Monday - Friday: 3:00am - 6:00pm PST(6AM - 9PM EST).

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Total Amount in Dispute:
$66.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Zazzle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Zazzle

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1/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

I purchased a T-shirt I was told they can't sell the shirt because they don't have permission from the bank to sell it. Two weeks later the shirt is still for sale. They are using the band to get people to come to the site you order and you get no money back and no item. They inform you they legally can't sell it after looking up the info for the company because online customer service refuses to give you any phone numbers. They are still selling the shirt I ordered another and the order was accepted. Resolution Sought I informed them I will be pressing this because they are knowingly selling merchandise from musical groups without their approval

2/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $16.00 Amount Settled: $0.00

Customer Complaint

1/19/2023

Personalized shirt was much darker than the one that I originally ordered. So the lettering is not as sharp. They offer hundred percent guarantee, but in some cases, they will expect you to pay return shipping, I finally spoke to a supervisor who wasn't sympathetic to my situation. He brought up things in the past where the company went out of their way to satisfy me. That has absolutely nothing to do with this particular, situation. I bought over 65 shirts from this company. And he had the audacity to state that I complained about 40 of them .Rubbish!! Up until this point I was very satisfied with the product and customer service, but this one mismanaged, event really soured me. It's not the money ,which really doesn't amount to much, it is the principle .I will not do any further business with them. Amazon now has my business. I would like them to redo the shirt and send it to me at no cost since it is obviously, a production problem, I was hoping that you had a place where I could show the differences in the two T-shirts Resolution Sought I will take any light colored shirt with the lettering that I picked out at no cost?

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