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Zcrave complaints

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531 3rd Street
Union City, NJ 07087 | Get Directions

(646) 616-7557

http://www.zcrave.com

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Total Amount in Dispute:
$2,210.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complainants allege misleading advertising, items received are not the same as what is advertised on the company's website, product quality issues and failure to provide customer service and refunds.

Complaint Closing Statistics

7 complaints against Zcrave closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

7 complaints against Zcrave

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

Item took too long to arrive and then it wasn't put together well. The zipper wasn't tacked onto the suit. They charge a restocking fee that I should not have to pay. Resolution Sought Not be charged a restocking fee. I returned the item.

8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $429.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

I ordered a white and pink suit. They sent me a beige and pink one instead, it was discolored and nowhere near the quality as pictured in their ad. The material was thin, poorly sewn, and definitely not worth what was spent. I then paid for express post (2-4 days) and didn't receive these items until 15 days after order date. I immediately contacted customer service, no answer, so I emailed to which I was given the option to pay for return shipping( $83) and then I would only be given store credit which is not as described on their website. Resolution Sought I would like a full refund including shipping and taxes.

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