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Zoom Auctions

  1,988 inquiries |
Used Car Dealers

538 West 21st Street, Suite 38571
Houston, TX 77008
| Get Directions

(866) 986-3713

http://www.zoomauctions.com

Company Rating

F

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Customer Reviews

based on 14 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 12/18/2014

do not get any cars from this company

This company is a fake one. I give the a deposit on the car and I never received the car or my money back. I called them in numerous time but no one is picking up the phone.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Consumers allege they place deposits of $400 or 10% of the vehicle cost to bid on vehicles under promises that they will be fully refunded if the bid is not won; however, the company fails to issue refunds when bids are lost. In some cases, vehicles are not delivered, or consumers believe there are no vehicles available. Other allegations include inability to speak with management to obtain refunds or settle disputes, failure to provide title documents, additional fees charged for vehicle acquisition or processing are not disclosed, and failure to disclose vehicle damages.

The company generally responds to complaints claiming they will issue refunds. However, some consumers report that no refunds are received or only partial refunds are provided.

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Complaint Closing Statistics

0 complaints against Zoom Auctions closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a online automobile auction site and transportation service.

Primary Contact: Customer Service
Business Started: 11/8/2007
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

As of October 10, 2013, we are unable to locate a valid dealer or auto broker license for this company. Please contact your local DMV to verify proper licensure.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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