Business Consumer Alliance’s Employee of the Month for June is Elizabeth Barroso. Liz is a member of our Customer Service team and has been with BCA since January 2008. She has received compliments on how pleasant she is to speak to and is very compassionate. Liz is also bilingual and is very helpful in assisting our Spanish-speaking customers and business owners.
Linda Fernandez, Vice President of Customer Service and Arbitration, has this to say about Liz, “Liz is a diligent employee and works hard in staying on top of her tasks. She has shown that her mediation skills are exceptional. Recently, she successfully mediated a complaint between a mother who wanted the best birthday party for her son and a resort company. The issue stemmed from a mix-up with reservations and a quoted price. Liz got both parties on the phone and they were able to come to a satisfactory resolution with Liz’s assistance. According to the mother and her son who attended the birthday bash, BCA rocks! The resort company was also impressed with the personal touch given to mediating the complaint.”
Some of Liz’s hobbies include hiking, going to Dodgers games and activities with her kids. In her spare time, she likes to get out of town to enjoy time with her husband and children. She loves Ferrero Rocher chocolates and can’t go a day without Starbucks coffee. When asked about what her most fulfilling part about working for BCA is, Liz replied, “When customers tell me I have made their day and when they wish me a blessed day!”
Thank you, Liz, for your contribution to the BCA family and your endeavor to help resolve complaints between companies and their customers.
Business Consumer Alliance has a rich history of employees with many years of experience working for our organization. We have a diverse group of dedicated staff who are passionate about what they do. If you know of a BCA staff member that you would like to have recognized, please contact us and tell us about your experience. You can also write a review about us on our Google page. Make sure to follow us on Facebook and Twitter to keep up-to-date on trending topics and scams.
About Business Consumer Alliance
Business Consumer Alliance (BCA) is a non-profit company that started in 1928. The broad purpose of BCA is to promote business self-regulation. BCA's mission is achieved by assisting consumers in resolving complaints with businesses and using that complaint information, along with other relevant information such as customer reviews, to forecast business reliability. With community support, BCA can identify trustworthy and ethical businesses and warn the public to avoid unscrupulous businesses whose purpose is to defraud the marketplace. BCA also helps businesses promote themselves by providing services and tools to protect their business and reach out to their customers. BCA obtains its funding from member businesses who support the mission and purpose of the organization and who agree to abide by high standards of ethical business practices.