Complaints for Ogie Fitness Corp. in Riverside, CA

20819 Stony Brook Circle
Riverside, CA 92508 | Get Directions

(888) 708-6443

http://www.ogiefitness.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The company travels to fairs, trade shows, and home expos selling exercise machines. The company has a pattern of serious complaints alleging failure to deliver products, inability to contact the company for refund or to get an update on the status of delivery.

The company responds to some complaints claiming products are on backorder, providing delivery status updates, or advising customers to file a chargeback with their credit card company is they no longer wish to wait.

Complaint Closing Statistics

0 complaints against Ogie Fitness Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Ogie Fitness Corp. complaints