How do I file a complaint?
To file a complaint against a company doing business in our service area, please use our online Complaint Form.
How do I respond to a complaint?
If you are a company representative, you may respond to a consumer complaint by clicking on the "Log In" button on top of the page to manage your complaints.
How long does the complaint process take?
We strive to resolve complaints quickly. The process, though, can take anywhere from one day to a few weeks, depending on how responsive both parties are.
What kinds of complaints do you accept?
Business Consumer Alliance only accepts consumer-business complaints and business to business complaints alleging misrepresentation in advertising or a problem with a company's goods or services.
We do NOT accept the following:
- Complaints about employee-employer disputes
- Complaints about government agencies
- Complaints about any matter that has already been decided by or is pending in a court of law
- Complaints about disputes between private parties
- Complaints relating to landlord/tenant disputes
- Complaints where the transaction took place more than a year ago
- Anonymous complaints
I called Business Consumer Alliance and was told that what I am asking from the company is unreasonable. Isn't Business Consumer Alliance supposed to be on the consumer's side?
No. Business Consumer Alliance works to achieve an outcome to disputes between consumers and businesses that is satisfactory to all parties. A list of types of complaints that we do not accept is included in the response to the previous question.
Do you accept anonymous complaints?
No, because we believe it is essential to the integrity of the reporting process that the company is given a reasonable opportunity to respond to complaint allegations. Also, it's impossible for us to verify the legitimacy of a complaint if it's filed anonymously. We do allow customers to post reviews about a business. You do not need to disclose your name to post a review, however your review must adhere to our Review Guidelines.
I filed a complaint with Business Consumer Alliance, but the company hasn't responded. Why can't you make a business respond and satisfy my complaint?
We are not a government or law enforcement agency, therefore, we cannot force a company to reply to a complaint, nor can we administer sanctions against the company. Failure to respond to complaints will, however, negatively affect a company's rating, and maintaining a good report is very important to most companies. Often the company will respond once it realizes the impact a negative report may have on its business.
Business Consumer Alliance is allowing a customer to file what I believe is an unfair complaint about my business. I'm a Business Consumer Alliance Member business - aren't you supposed to be on my side?
No. While Business Consumer Alliance is supported by the dues paid by Business Consumer Alliance member businesses, it acts as an intermediary to help settle disputes between consumers and businesses whether the company is a Business Consumer Alliance member or not.
How long does a complaint stay on file?
Generally, complaint information is kept between 12 and 36 months depending on how the business responded to the complaint, but in some cases it is kept for a longer period of time.