Find a reputable business?

Comprehensive Arbitration Program for Movers: Protect Your Interests

Every year, thousands of consumers hire moving companies to transport their goods across state lines with little to no problems at all. But, what happens when goods are lost or damaged? With these claims, you’ll now have to deal with angry customers and their lawyers, should they decide to sue you to recoup their damages.

Business Consumer Alliance (BCA) has a household goods arbitration program that can help consumers and moving companies resolve these grievances in an efficient and affordable manner.

Federal law requires moving companies to participate in a neutral third-party arbitration program to resolve claims of lost items, damaged goods or allegations of being overcharged for services. Participating in a household goods arbitration program and naming an arbitration provider is also required when renewing your Department of Transportation (DOT) license and Motor Carrier number with the Federal Motor Carrier Safety Administration (FMCSA).

By allowing BCA to administer your mover arbitration, you can maintain compliance with federal laws and focus on running your moving business while we handle any claims that may arise. We will provide you with an arbitration certificate and arbitration program flyer to hand to your customer before each move, which is also required by law.

Schedule a Free Consultation

Federal Arbitration Requirement for Movers

When consumers hire your moving company, they put their trust in you. They expect you to transport their belongings from one property to the next with minimal issues.

The FMCSA has several arbitration requirements for movers that cross state lines:

  • The mover shouldn't have an advantage due to the shipper being far from the mover's center of operations.
  • The mover must present information on the arbitration program to the shipper in advance of the move.
  • The mover must provide the shipper with the relevant arbitration information upon request.
  • The arbitrator needs to be independent of all parties in the dispute.
  • The arbitrator can determine the payment responsibility of each party, but the shipper won't pay more than half the cost.
  • The mover can't make a shipper consent to the use of arbitration without a dispute.
  • The mover is bound for claims at or below $10,000 if the shipper asks to go to arbitration.
  • The mover is bound to arbitration for claims exceeding $10,000 if the shipper requests it and the mover agrees.
  • The arbitrator may deliver an oral presentation of the dispute if both parties agree.
  • The arbitrator needs to come to a decision within 60 days of receiving notice of the dispute.
  • An extension is possible if the mover doesn't deliver information in time.

Read More

Benefits of Interstate Moving Company Arbitration

Our arbitration program for movers offers several advantages:

  • We'll help you maintain full compliance with federal laws, allowing you to keep your DOT License and Motor Carrier number active.
  • We'll provide a flexible, informal setting to dispute solutions.
  • We'll help you avoid attorney and court fees.
  • Both parties can work with our professionally trained, experienced arbitrators.

Sign Up for Arbitration

Other Reasons to Join BCA's Membership

We're known as the best arbitration for movers in California, partly because we offer extra benefits like:

Become a Member

Contact Business Consumer Alliance for More Information

If you are applying for or renewing your DOT license or MC number, you need to list a third-party arbitration provider such as Business Consumer Alliance to have peace of mind knowing that you are fully compliant with federal laws.

Call us today or submit the form below to get started.

Request A Free Consultation

If you prefer to speak with someone, call and one of our friendly staff members will be able to answer your questions.

888-230-3706

Profile