Every year, thousands of consumers hire moving companies to transport their goods across state lines with little to no problems at all. But, what happens when goods are lost or damaged? With these claims, you’ll now have to deal with angry customers and their lawyers, should they decide to sue you to recoup their damages.
Business Consumer Alliance (BCA) has a household goods arbitration program that can help consumers and moving companies resolve these grievances in an efficient and affordable manner. By federal law, moving companies MUST participate in a neutral third party arbitration program to resolve claims of lost/damaged goods or allegations of being overcharged for services. Participating in this program and naming an arbitration provider is also required when renewing your Department of Transportation (DOT) license and Motor Carrier number with the Federal Motor Carrier Safety Administration (FMCSA).
By allowing BCA to administer your arbitration program, not only will you be fully compliant with federal laws, it will allow you to focus on running your moving business while we handle any claims that may arise. We will provide you with an arbitration certificate and arbitration program flyer to hand to your customer before each move, which is also required by law.
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When consumers hire your moving company, they put their trust in you. They expect you to transport their belongings from one property to the next with minimal issues.
The FMCSA requires moving companies that cross state lines to offer an arbitration program to customers. An arbitration program needs to contain at least 11 elements:
Using our arbitration program as a means to resolve disputes regarding lost or damaged goods or excess charges has several benefits, such as:
Sign Up for Arbitration
When you join Business Consumer Alliance's membership program, you will also be able to take advantage of these member benefits, for no additional charge:
Become a Member
If you are applying for or renewing your DOT license or MC number, you need to list a third party arbitration provider such as Business Consumer Alliance. As a member, you will be able to experience fast and fair arbitration services as part of your membership benefits and have peace of mind knowing that you are fully compliant with federal laws.
Please reach out to us if you have any questions at all regarding our membership program and its benefits. After you fill out our form, we will get in touch with you and provide you with a free consultation.
If you prefer to speak with someone, call and one of our friendly staff members will be able to answer your questions.
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