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Member Toolkit

Promote Your Business

Use the BCA seal to help customers quickly identify you as a reputable business who believes in operating with reliability and integrity. Download any of the seals and use them in a wide range of advertising including invoices, business listings, social media channels or anywhere you will reach customers.

Protect Your Business with Arbitration

As a BCA member, you’re entitled to free arbitration services which are designed to protect your business and keep you out of court. Because arbitration is a private alternative to the legal system, you’ll save money by not paying court costs, legal fees and, of course, by saving a lot of time. 

Arbitration is a legal alternative to litigation.  If you add our arbitration clause to your contracts, you can legally compel your customer to arbitrate a dispute.  We’ll take care of the paperwork for you and we’ll conduct the hearing which may take place in a conference room or the hearing can even be conducted over the telephone.  The process is simple and in most cases can be done without attorneys.  As most business people know, attorney fees will often exceed the amount of the underlying dispute. 

Some benefits to arbitration:

  • Saves you money by avoiding expensive attorney fees and court costs.
  • Allows you to collect from customers who don't pay by enforcing your contractual agreement after services have been rendered.
  • Arbitration proceedings are private and decisions of an arbitrator will not appear in public records or on your credit report.
  • Disputes are resolved quickly. Unlike lawsuits which can take years to resolve, arbitration can be concluded in a matter of months.

For California contractors that have a CSLB license, we have an arbitration clause designed especially for you. Download it via the link below and follow the instructions on how to add it to your contract. For all other members, we have a general arbitration clause that you can use. In both cases, these clauses can help protect your business.

For more information on this valuable benefit, contact our Arbitration Department who will answer your questions and assist you in adding the arbitration language to your contract.

To read more about Arbitration and how it works, visit our Arbitration Services page.

Dynamic Seals

In response to requests from many businesses wanting to link their websites directly to Business Consumer Alliance, we are now offering a variety of BCA Dynamic Seals with clickable links that can be added to your website. The Dynamic Seals allow you to advertise your BCA Membership and your BCA ratings in real-time. The Dynamic Seals all link directly to your BCA Reputation Report or your BCA Reviews page, enabling potential customers to review all vital information on your business to boost consumer confidence.

The BCA Dynamic Seal Program is a subscription service available to BCA Members.

The various Dynamic Seals are easy to set up and takes only minutes. Subscribers may go to the download page and get the HTML code needed. If you have questions about installation of the Dynamic Seals, contact Member Services at (909) 825-0490 or fill out our online Contact Form and we will email the instructions to you.

Sample seals:

Storefront Seal Sample
Report Seal Sample

What is the Customer Feedback Program?

It's a FREE service offered to our member businesses and we do all of the work for you. This personal, one-on-one contact enables your customers to express how pleased they are with your products and services and promote your business to other potential customers.

  • According to a recent BrightLocal survey, 84% of consumers trust online reviews as much as personal recommendations.
  • Increase your customer retention and repeat sales.
  • Businesses with perceived high customer satisfaction are able to sustain higher prices than their competition.
  • Satisfied customers: 70% will return and 100% will tell at least 5 others how well they were treated.
  • Marketing more effectively and operating your business more efficiently.
  • We realize your customers have busy lives and don't always have the time to provide feedback. That's where we can help your business.

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Free Legal Advice

BCA members have access to our attorney to answer any legal questions they may have. This valuable service is entirely FREE and included with your membership.

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Collect on Unpaid Invoices

Cash flow is important to small business owners. What happens when you have a customer that won't pay? Our services are designed to get your customer's attention of the unpaid invoice. Think similar to a collection agency, but without the high fees.

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Business and HR Advice

BCA members have access to our team of experts that can give them guidance on business best practices and HR advice to ensure compliance to keep you out of legal trouble.

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