Consumer Services

Business Consumer Alliance has been assisting the public in resolving complaints against businesses and in finding trustworthy businesses since 1928. Prior to 2013, we operated as the Better Business Bureau of the Southland. We changed our name to facilitate an expansion of the services and programs we provide, and to allow the organization to operate nationally. BCA publishes reports on hundreds of thousands of business nationwide. The reports rate the businesses for reliability and performance. They contain other important information like customer reviews, complaint experience and extensive information on the services offered. All of these reports and all of our services are offered to the public, free of charge.

Business Consumer Alliance utilizes a complex algorithm that weighs all relevant aspects of a business. In simplest terms, the algorithm utilizes a series of calculations to arrive at an overall composite score which is displayed as a rating using a scale ranging from AAA to F. The rating represents Business Consumer Alliance’s opinion on the reliability of the business. In other words, it’s a predictor of the outcome you can expect, should you do business with the firm. We also provide customer reviews on businesses which give another unique opinion on a business’ reliability. General background information including required licensing experience will also assist in making an informed decision.

Our team of expert mediators will assist in resolving complaints with businesses. This is a highly personalized service with the objectives of bringing about a satisfactory resolution to the problem and doing it quickly. Best of all, this service is FREE to the public! Here are some testimonials from consumers who are ecstatic about our service.

Thousands of homeowners are looking for trustworthy general contractors or single-trade contractors each day. At Business Consumer Alliance, our goal is to match up these contractors with you through our Contractor Link program so you can get your repairs and remodeling projects completed. We partner with plumbers, roofers, electricians, and any other contractor in California for projects big or small. This service is free of charge.

When considering hiring a contractor for a home project or renovation, you may have a whirlwind of questions running through your mind. How much does a general contractor cost per hour? How much does it cost to get an estimate? What factors could influence the final price of your project? Our general contractor pricing guide is a great place to start.

Share your experience with a business, whether good or bad, with others. Your review will be read by others who are contemplating doing business with that company. You may either save a person from having a negative experience, or affirm that the company in question is indeed trustworthy.

Business Consumer Alliance has hundreds of reports on various businesses-- some legitimate and some not—which will help you in deciding whether or not to proceed with a business. If you’ve been victimized by a business, the Resource Guides will help you find ways to recover your money. Study these valuable guides to become an educated consumer.

Business Consumer Alliance has had extensive experience with scams. We are ever vigilant in ferreting out businesses or individuals who have as their main goal, separating you from your money. Often these scams arise in response to economic conditions. For example, loan modification and foreclosure related scams abound.

Business Consumer Alliance has been a leading provider of arbitration and mediation services. Arbitration is a legal alternative to litigation which is playing an ever increasing role in resolving both ordinary and complex disputes. Best of all, arbitration proceedings are quick, confidential, and the decisions are not public documents. To consumers, the services are generally free.