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Business Consumer Alliance is a non-profit organization whose mission is, in part,
to assist consumers in resolving disputes with businesses. Our complaint services
are free to the public.
Our objective is to mediate the customer/business dispute in a way that will
bring about a fast and fair settlement. Just within the last couple of years, we've been successful at mediating over 25,000 complaints.
We'll need this information so we can contact you and keep you up to date. The business will need it to identify you as a customer.
Your phone number is optional, but will help us in case we need to call you to discuss the details about your complaint.
Tell us about the business you're complaining against.
Mediation #98769757My wife and I wired approximately $23000 to a Coin Dealer in California in two orders: one in September 2013 and the other in November 2013. In January 2014, we still had not received the silver coins that we had ordered. We had contacted the company several times by phone but they still would not ship and could not tell us when they would ship. They said that we could sell the silver back to them and they would mail a check, but they couldn't’t even tell us when the check would be mailed. We contacted a lawyer, but he wanted a $1500 retainer just to review our documents and send a demand letter. We thought we would never receive the silver we ordered or get our money back. We felt like we would be sinking even more money into a lawyer with no guarantee of the result we wanted (our orders shipped). We filed a complaint with the California DA, who referred us to the Department of Oversight, and they referred us to Business Consumer Alliance. We were assigned a mediation representative and she was wonderful and a joy to work with. I am looking at my emails now and I received an email from her on 01/29/14 stating that she had contacted the company on our behalf. By February 14, we had received both orders via UPS. Believe me, it felt like longer than that but it wasn't. With the help or our mediation representative, we received the orders in a little over 2 weeks. I can’t say enough good things about BCA and our mediation representative. I just pray that God will Bless them the way that they Blessed us. Six Stars!Robert C.
If you have a dispute with a business and need help, let us resolve it for you. Submit your complaint today to help yourself and help the public.