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Business Consumer Alliance is a non-profit organization whose mission is, in part,
to assist consumers in resolving disputes with businesses. Our complaint services
are free to the public.
Our objective is to mediate the customer/business dispute in a way that will
bring about a fast and fair settlement. Just within the last couple of years, we've been successful at mediating over 25,000 complaints.
We'll need this information so we can contact you and keep you up to date. The business will need it to identify you as a customer. Your phone number is optional, but will help us in case we need to call you to discuss the details about your complaint. In some cases, if we've determined your complaint does not meet our guidelines, we may still post your experience as a review to let the public know about your experience with the business.
Tell us about the business you're complaining against.
Mediation #98769658I had a very positive experience in working with my mediation representative at Business Consumer Alliance to resolve my complaint about an internet scam that I recently encountered. Her efforts on my behalf were both efficient and effective. Although the company involved never admitted any wrongdoing, they agreed to refund the full amount of the funds they had ripped off--an action that spoke much louder than their words. In January while reviewing a monthly credit card statement I discovered that for previous three months a charge of $29.95 appeared on my account for credit reports that I neither ever received nor knowingly ordered from a Credit Reporting Agency, the company that was billing my account. I do recall going on line several months ago in an attempt to obtain a free credit report that law requires the credit bureaus to provide once a year on request. In doing so, I am sure that I used the website suggested in a Consumer Reports magazine. I'm not by any stretch a computer expert and I have no idea how the company managed to hijack the internet process to steer me into their website, but they obviously did so without my knowledge. And they probably are continuing to do so with other unsuspecting people. I began the application process believing that I was on the correct website for a free credit report but soon concluded that even a free credit report was not worth the risk involved in providing the level of personal information being asked for which included, I believe, bank account numbers. At that point I aborted the process without completing it. I know with absolute certainty that I never saw any reference to a $29.95 monthly charge. I believed at the time that I was applying for a one time free credit report and aborted the process before submitting a request even for that because I was uncomfortable with the level of detailed information being asked for. I am also certain that I never received any credit reports in any form.
When I discovered the charges in January and brought them to the attention of the Credit Reporting Agency they insisted that I had ordered monthly credit reports, but agreed to cancel my account and refund the latest monthly fee. At that point I became aware of BCA and my mediation representative took over the resolution of my complaint. She did an outstanding job in keeping me informed and resolving the issue to my complete satisfaction.Noel F.
If you have a dispute with a business and need help, let us resolve it for you. Submit your complaint today to help yourself and help the public.