Consumers are getting results
"I am happy I went to the Business Consumer Alliance to help me with the situation I was encountering with Spectrum and they did rapidly and perfectly. Solution is now 100% solved. Thank you."
"Whenever you experience a problem with any contractor, please contact this agency. Ms. Ramos responded right away to my complaint and the problem with the contractor was resolved in a matter of days. I recommend them 100%."
"BCA is wonderful! Without their assistance, I would probably still be waiting for the contractor to start work that was 2 months overdue."
"I've been getting nowhere with the company that I returned product to trying to get my money refunded. Once I contacted BCA, they took care of all communications with the company for me, and I had a refund check in hand for the full purchase price in no time!"
"I received an email from BCA in 3 days to follow up on my complaint on the company at hand. The issue was resolved the next day and I received a phone call from the company along with an apology and refund. I will definitely recommend BCA to my friends and family."
Common Complaints
We take all types of complaints, but here's a short list of the industries we take the most complaints against:
- Online retailers: These are issues like undelivered or faulty products, incorrect orders or unresponsive sellers.
- Loan companies: Consumers may complain about unexpected fees, high interest rates or difficulties with repayment options.
- Car dealers: These can be complaints related to misleading sales tactics, warranty issues or undisclosed vehicle defects.
- Contractors: Buyers file complaints about project delays, incomplete work or contract disputes.
- Auto repair shops: Disputes may arise over unnecessary repairs, overcharges or poor workmanship.
How to File a Complaint
If you've attempted to resolve the issue directly with the business and haven't received a satisfactory response, BCA can help with the complaint resolution process by stepping in as a neutral mediator. Common issues for which a complaint may be warranted include the following:
- A business has not delivered a promised product or service.
- There are billing disputes over charges or unauthorized fees.
- A contractor or service provider has failed to complete work as agreed.
- A warranty or refund policy isn't being honored.
Regardless of whether you are filing a consumer-to-business or business-to-business complaint, you can expect the resolution process to be fairly straightforward:
- 1. Fill out the information for the business you are filing a complaint against.
- 2. Enter your complaint details, sharing as many facts as possible, and what your desired outcome for the situation is.
- 3. Fill out your information so we can contact you about your complaint.
Once you've submitted the form, a Mediation Specialist will reach out to the business, explain to them what the complaint is and then ask for a response. By working with both the businesses and consumers, the Median Specialist tries to resolve the complaint.
BCA Benefits
The BCA consumer complaint resolution program has the following benefits:
- Free services: Our complaint services are free to the public.
- Fast and fair resolutions: Our objective is to help customers resolve a dispute with a business to reach a fast and fair settlement.
- Personalized claims resolution: We work with both parties to find the best possible outcome.
- Fast processing: Most complaints are resolved in less than a week, whereas those you file with government agencies can take years to take action.
Other Ways BCA Can Help
At BCA, we have a variety of other services designed to protect you and ensure you receive quality service from businesses. These additional services include:
- Contractor Link Program: Our Contractor Link Program matches you with experienced and trustworthy general contractors or single-trade contractors. From roofers to electricians, our expansive program will help you get your remodeling or repairs taken care of.
- Reputation Reports: We have reports on millions of business categories such as attorneys, mortgage services, moving companies and much more located nationwide. You can read the reviews that other customers left about these companies to make an informed decision on who you want to work with. You can then filter the results to suggest top-rated businesses.
- Scam alerts: BCA provides updated scam alerts to keep you informed about the latest threats. Our scam alerts help you recognize warning signs, avoid deceptive practices and protect yourself from falling victim to hoaxes.
- Arbitration and mediation services: For businesses that require formal resolution, BCA offers arbitration and mediation services to allow businesses and consumers in California to settle conflicts in a structured and cost-effective way. Our experienced mediators help both parties find fair, mutually agreeable solutions.
Why Choose BCA?
For over 25 years, BCA has been assisting consumers with our dispute resolution services in submitting and mediating complaints from businesses. We also take great pride in helping consumers find trustworthy businesses to work with through services such as our Reputation Reports and Contractor Link Program.
Regardless of your needs, we offer personal attention and will take care of your needs accurately and efficiently.
File a complaint in less than 5 Minutes
If you need to resolve a dispute with a business, let us resolve it for you. Filing a dispute with BCA is fast, easy and free. Take control of the situation today.
File a consumer complaint today to help yourself and the public.