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How To Get Customer Reviews

Start today with Business Consumer Alliance and get more customer reviews with our program. We can help your business by harnessing the trust from your past customers with our innovative services.

In addition to this valuable service, you'll have access to all of the other member benefits too. Become a member now, for as little as $1 a day.

What is the Customer Feedback Program?

It's a FREE service offered to our member businesses and we do all of the work for you. This personal, one-on-one contact enables your customers to express how pleased they are with your products and services and promote your business to other potential customers.

How it works

  • Our certified mediation experts reach out personally to recent customers based on a list you provide. Privacy is ensured and the lists are never shared.
  • If there was an issue with service, we work out a personalized response with your company to ensure that you are retaining customers and reducing negative reviews.
  • For positive responses, we add it for you automatically to your page on our site, further building up customer trust and loyalty. We also provide you with this information in case you would also like to use it as a customer testimonial.
  • Thanks to this personalized approach, we have found that customer complaints are resolved quickly for you, and positive responses result in much more in-depth and stronger overall testimonials than impersonal mass emails or social media posts.
  • This isn't an impersonal call center. We manage each project closely to ensure a professional and personal approach is taken with each call or email made.
  • As one of our valued Business Members, you also receive additional benefits for free as part of this service. Be sure to ask us about them.
  • There is no long-term commitment and this service is included for free as part of your business membership (as low as $30/month). Services similar to this for just customer feedback alone can cost upwards of $100/month. Because we are a membership-based organization, we are able to reduce these costs for you across the board.
  • Our Customer Feedback Services are especially beneficial for small to medium-sized businesses that may not have the resources in-house to manage a customer feedback program on their own. Example industries that have seen great success with this program include: contractors, plumbers, photographers, lawyers, and so many more.

Testimonials

Peter O'Hanlon, CEO
NetDivorce, LLC
NetDivorce, LLC has just completed its 5th year as a member of Business Consumer Alliance. I remember that we were looking for a PROFESSIONAL testimonial aggregator. By "professional," I don't just mean paid. I mean someone who exercises actual expertise in the field of assembling thoughtful and probative testimonials from the perspective of our clients. We were looking for testimonials that would tell our prospective clients exactly what experience our prior clients had. How else can new clients know that there is a viable path forward for them through NetDivorce? We looked at the automated spammy testimonial collectors who never actually speak to the person providing the testimonial and we looked at the 4-6 word cold, meaningless testimonials that resulted from those services. NetDivorce opted for BCA because of the HUMAN touch. We wanted that human touch to be apparent to our prospective clients and it is, thanks to the skilled professionals at BCA. These days, no one stays with any service provider for 5 years unless there is obvious value provided. If you run a service business, I cannot recommend Business Consumer Alliance enough.

What are the advantages of our Customer Feedback Program?

  • According to a recent BrightLocal survey, 84% of consumers trust online reviews as much as personal recommendations.
  • Increase your customer retention and repeat sales.
  • Businesses with perceived high customer satisfaction are able to sustain higher prices than their competition.
  • Satisfied customers: 70% will return and 100% will tell at least 5 others how well they were treated.
  • Marketing more effectively and operating your business more efficiently.
  • We realize your customers have busy lives and don't always have the time to provide feedback. That's where we can help your business.

Get More Positive Reviews

Harness the power of reviews to attract new customers

Protect Your Online Reputation

Our professional rating, coupled with online reviews will help customers make an informed decision to do business with you.

Improve Reviews and Visibility

Long-term and consistent use of gathering online reviews can provide better SEO visibility and help customers find you.

Contact us for more information