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Athenix Body Sculpting Institute complaints

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150 East Colorado Blvd. #102
Pasadena, CA 91105 | Get Directions

(949) 450-0880

http://www.athenixbody.com

Mon - Fri: 9:00 am - 7:00 pm
Sat: 9:00 am - 5:00 pm

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Total Amount in Dispute:
$14,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Athenix Body Sculpting Institute closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Athenix Body Sculpting Institute

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7/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $14,500.00 Amount Settled: $0.00

Customer Complaint

6/13/2023

I had surgery July 20Th, 2020. I had tons of complicates with my surgery. I was left botched uneven liposuction on my back, the skin of my lower abdomen is numb and hard to the touch, back is also numb, It's been 3 years and I'm still experiencing numbness. I've been seeing a pain management and chiropractor. Six months after my surgery I scheduled an appointment to discuss my concerns also to see if I'm issues from my surgery can be corrected. They told the surgeon which is Andre Marshall is no longer with them so there is nothing they can do about fixing my uneven lipo. I was left with dog ears on the end of my tummy tuck Incision and dents all over my back. I also have continuing back pains since my surgery. Left with a big bulge on my upper abdomen. My mons pubis was Liposuction excessively all the way down to my labia majora. I was left botched Resolution Sought I'm asking for a refund for the total cost of my procedure 14,500

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