Earthlink, Inc.

1375 Peachtree Street North East Level A-1A2-10
Atlanta, GA 30309
Contact: Elizabeth Orth - Vice President of Customer Support
Company ID: 13025874


The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.

Date
Complaint and Response Summaries
08/08/2016
Customer Complaint: I now learn that they have been making monthly deductions from my bank account.

Company Response: As per the consumer’s request, the account was cancelled and two months of refund in the amount of $... Read More
07/20/2016
Customer Complaint: I called them several times they said that they send it but they didn't because I have still not re... Read More

Company Response: We have processed a refund of $109.95 plus $1.40 tax. It will take up to 10 days to show on her bank... Read More
01/28/2016
Customer Complaint: I have not had any internet service for a week now.

Company Response: Because of the technical difficulties experienced by the consumer we are processing a refund of one ... Read More
05/05/2015
Customer Complaint: I still have the EARTHLINK ROUTER/MODEM, THEY WILL GET IT BACK VIA CERTIFIED MAIL, ONCE I RECEIVE M... Read More

Company Response: In an effort to resolve the issue and as a courtesy a refund of $52.08 has been applied to the credi... Read More
02/09/2015
Customer Complaint: Company is billing Consumer for services that were already cancelled.

Company Response: The consumer paid the bill however received another bill for an account which is closed.
01/21/2015
Customer Complaint: Not only was their products late but it doesn't come with the router which is needed.

Company Response: We will process refund as soon as we receive the modem.