Earthlink, Inc.

1375 Peachtree Street North East Level A-1A2-10
Atlanta, GA 30309
Phone: (800) 719-4660
Contact: Elizabeth Orth - Vice President of Customer Support
Company ID: 13025874


The grid below includes a brief summary of complaints and the company's response, if available. In some cases, the grid may include all complaints against the company.

Date
Complaint and Response Summaries
01/28/2016
Customer Complaint: I have not had any internet service for a week now.

Company Response: Because of the technical difficulties experienced by the consumer we are processing a refund of one ... Read More
05/05/2015
Customer Complaint: I still have the EARTHLINK ROUTER/MODEM, THEY WILL GET IT BACK VIA CERTIFIED MAIL, ONCE I RECEIVE M... Read More

Company Response: In an effort to resolve the issue and as a courtesy a refund of $52.08 has been applied to the credi... Read More
02/09/2015
Customer Complaint: Company is billing Consumer for services that were already cancelled.

Company Response: The consumer paid the bill however received another bill for an account which is closed.
01/21/2015
Customer Complaint: Not only was their products late but it doesn't come with the router which is needed.

Company Response: We will process refund as soon as we receive the modem.