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Heartland Ovation Payroll

663 inquiries |
Payroll Service

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1221 East Dyer Road Suite 295
Santa Ana, CA 92705 | Get Directions

(866) 371-4112

http://www.ovationpayroll.com

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Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/9/2015 Samin B.

Horrible Customer Service and Payroll Management.

I would strongly recommend against using Heartland Ovation paryoll services. I have had the most horrific experience working with them. As a small business owner, I was very happy with the services when it was just Ovation. However, once they were acquired by Heartland, it became a nightmare. They forgot to run my payroll twice. When they did finally run it, they made errors to the tune of over $1300.00. It has now been over 60 days and I have yet to receive a refund for the additional funds they withdrew from my account without my consent. They also over-billed me for payroll services when they ran my payroll twice in one month, due to their error. My phone calls and e-mails have largely been ignored and I have yet to receive any resolution or refund, even though I have written communication acknowledging their errors. I am now planning on seeking legal action to address this situation.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Heartland Ovation Payroll closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Ovation Payroll provides payroll services. Additional services include quarterly state and federal tax filing and payments, ePayroll portal, employee apps to access pay info, HR support center and direct deposit or employee pay cards.

Primary Contact:	Craig Armstrong (Branch Manager)
Business Started:	1/1/1991
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Ovation Payroll

Websites:
There are no additional web sites.

Contacts:

Richard Aab (Founder)

Jill Rizzo (Marketing)

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