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Sycuan Casino & Resort
5469 Casino Way
El Cajon, CA 92019

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1 Reviews

1 Answers

Deny to correct the payment for patron

Date: 10/10/2020 9:21 PM (PST)

Hello, on September, 22, 2020, I was playing slot machine at Sycuan casino. I am hit some bonus game and won some good amount of money. The next day I found out that I was shorted on the payment. I should won double the amount as the rule was state in machine. I went to Sycuan and request them to check it out and and corrected my payment, but Sycuan refuse to investigate into the issues and deny my request. They tell me that I don't have evident, so my claim is invalid. Sycuan staff misleading explanation try to make me give up my claim. I feel I been treat unfair and very upset. They try to hide the fact and keep my legally winning prize. How can a business so untrustworthy. It is also violate the gaming fairness law. I need some help how to get issues solve. I feel like I have no hope for the casino to take responsible to fix the issues.

Category: Business

Responses: 2

0 Reviews

51 Answers

Expert

Date: 10/12/2020 3:37 PM (PST)

Hi Nhi,
We received your complaint against the casino and have sent it to Sycuan for response. We will keep you posted on the status of the complaint.
You can also contact the gaming commission for advice and further assistance. Here is a link t \o more information: http://www.cgcc.ca.gov/?pageID=complaints.
Please note that Tribes are under a sovereign nation status and have their own regulatory system.
I hope this helps.

1 Reviews

1 Answers

Date: 10/15/2020 10:36 PM (PST)

I already went to and talk to Sycuan slot manager. After I prove my claim by the game rules in the machine. Sycuan know is truth but still deny responsibility to correct my payment, claim that the payment is correct. What right give Sycuan the power to hide the fact and lie to patron and refuse to pay a patron legally winning money? I feel like I being cheat and force to accept it. I am very angry with the attitude Sycuan staffs communication with me. Totally disrespect and bully.

What do you think?