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Category: Business

Tags: ADA Rule, Aisle obstruction

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Displays

Date: 3/2/2019 2:28 PM (PST)

My wife and I shop at a naberhood Wal-Mart store and everything was fine until they started putting displays in almost every aisle and it is always 3 per aisle, these plastic crates are stacked about 3 high and protrude into the aisle about 2 1/2' if a customer stops across the aisle from one of these displays looking for a product to buy no one can pass they just have to wait and I believe this is against ADA rules they require so many feet in a unobstructed aisle. What I am trying to do is get the displays move out of the store so people can get their shopping done and go home, do you think the ADA rule will help us get it done?

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Date: 3/4/2019 9:21 AM (PST)

Good Morning Bill. If you have not done so already, I believe Walmart management and Walmart Corporate should be given the opportunity to address the situation. It could be simply that they are not aware or realized how a display could make mobility in their store difficult and challenging, especially for people that have disabilities. Who knows? Your speaking out could motivate them to make modifications to their shopping aisles. I'm sure Walmart is all for making the shopping experience much easier for everyone to get around without any or less obstruction. If after a reasonable amount of time has passed, and you see no changes, then yes you can reach out to the DOJ about filing a complaint alleging accessibility issues that may be in violation of the ADA Rule.

Thank you Bill for contacting BCA. Please do not hesitate to contact me directly at vantillon@checkbca.org if you have any questions or need further assistance.

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Date: 3/4/2019 11:25 AM (PST)

About 3 weeks ago I contacted Wal-Mart head quarters and they told me that they would contact the store in Jonesboro, ark. about my complaint and that it was at their discretion about what they want to do about my complaint. please spell out the (DOJ) for me. Thank you, Bill

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Date: 3/4/2019 11:37 AM (PST)

Thank you for the additional information. The Department of Justice (DOJ). Here is a link to submitting a complaint on their site: https://www.justice.gov/actioncenter/submit-complaint

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