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Category: Business

Tags: Gap insurance, refund, dealership

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GAP Insurance Refund refused

Date: 10/24/2019 2:40 PM (PST)

A dealership in Alabama was happy to sell me a car with additional insurances, (GAP Insurance being one of those). I paid off the car loan early and cancelled the GAP Insurance and requested the refund. Well, I purchased the car 12/29/2015 and paid it off on May 6, 2019, and mailed the congratulations letter to the dealership and GAP requesting my refund on May 19, 2019. How do I get my refund if the dealership refuse to mail me my refund check; GAP Insurance states they don't do refunds, that the dealership does. The dealership states that they don't do refunds in the state of Alabama. And the Lender states there is nothing they can do. So, what am I suppose to do? The dealership have not answered calls or emails from me since August. What else can I do?

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Date: 10/25/2019 8:53 AM (PST)

Good Morning Eula. We have received your complaint against the dealer and it is currently being processed. In the next 24-48 hours you will receive an email confirmation from us that contains your complaint ID number for your records. We will ask that the dealership address the allegations in your complaint and your proposed resolution. As soon as we receive a response, you will be contacted. Please be advised that we allow 21 business days for a company to issue a response.

The Alabama Department of Insurance may be able to offer additional assistance. Their agents are familiar with the gap insurance laws there in Alabama and should be able to answer any questions you have: https://www.aldoi.gov/Default.aspx

I can be reached directly at vantillon@checkbca.org if you need further assistance.

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