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Hotels.com
333 108th Avenue Northeast Suite 300
Bellevue, WA 98004-5736

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How do I get what the company agreed

Date: 6/11/2021 12:05 PM (PST)

I've recently files a complaint on hotels.com they granted my refund of 170.00$ how do I get that money

Category: Business

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Expert

Date: 6/14/2021 12:00 AM (PST)

Hi Amanda,
We processed a complaint for you against Hotels.com on June 11th. We are awaiting a reply from the business. We will keep you updated if the company responds or the status of your complaint changes, If they are unresponsive or you are not satisfied at the end of the complaint process, you may wish to speak with an attorney regarding your legal options,. If the amount in dispute was not authorized you may wish to file a dispute with your bank or credit card company in the meantime.

I was able to obtain some information regarding refunds from the hotels.com website:
"Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.
Refunds for hotel, car, or activity, including when they’re part of a package, are processed within our normal timeframe, 24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.
In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:
Expecting money back from changing or canceling your hotel or vacation rental booking? When and how you get your refund depends on how you paid.
When you paid with a credit or debit card
Hotels.com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.
More than 7 days and still no refund on your account? Get in touch with your bank or card company to check on the status.
When you paid with a gift card
Within 4 hours of processing your refund, we’ll send you a new gift card for the refunded amount to the email you used when booking.
If the refund amount is small and you live in a state that requires low gift card balances (typically those less than USD 10) be refunded, you can email giftcards@hotels.com to request cash back.
For help with gift card refunds, get in touch with Gift Card Customer Support.
Nonrefundable bookings
Some bookings are non-refundable. When you cancel, you simply won’t receive a refund. Just a heads-up that the hotel or vacation rental may charge you an additional cancellation fee."

I hope this helps.

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