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Tags: MyVanilla, debit cards
250 Williams Street, Suite 5-2002Atlanta, GA 30303-1032
View Reliability Report
How do I get my funds back for fraudulent use of one vanilla debit cards? cards bought at CVS. 4 days later the entire amounts were used by persons unknown. i didn't find out the cards had been used until 20 days after i bought them. i immediately notified one vanilla and they told me to submit a form to them for investigation. I have not received the form after waiting 2 days. Contacted them and they said it was on the way to my email. Please assist me. Thanks in advance. Sincerely John
Hello John. I’m sorry to report this company has hundreds of complaints filed against them on the web and several complaints registered with us as well. Complaint allegations include poor customer service, issues with not being able to use cards, load cards, or card declined due to AVS and more. Unfortunately, companies like MyVanilla make it very difficult for a 3rd party to assist because they will only speak with the account holder. I looked at their website and they provide only one number to call for customer care which is 1-855-686-9513 or they provide an address of PO Box 826 Folsom, GA 31808. I suggest filing a complaint with the Georgia Consumer Protection Division: http://www.consumer.georgia.gov/consumer-services/filing-a-complaint being that MyVanilla is headquartered in Georgia. MyVanilla is F rated with Business Consumer Alliance. We have processed a total of 11 complaints over the last 3 years, and 8 of the 11 complaints were not addressed. Here is a link to the MyVanilla reputation report from BCA: https://www.checkbca.org/report/myvanilla-131509024 Under complaint experience, click on view complaints to see the types of complaints registered with BCA. I encourage you to file a complaint with BCA. The complaint will go in our records; the complaint allegations are made public, and we do this so the general public has a better understanding of a company’s reliability. To file a complaint with Business Consumer Alliance, click here: https://www.checkbca.org/filecomplaint.aspx?id=131509024Again, I thank you John for contacting us. Please feel free to contact me directly at email@example.com if I can be of further assistance.
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