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Category: Business

Tags: Hippa, Hippa Law

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What are my Florida Business Rights to Permanently Stop a Bogus Complaint

Date: 4/12/2019 5:03 PM (PST)

What are the business rights to rebuttal and stop a client from posting on social media and not break HIPPA especially when the person is filing bogus complaints strictly as a shake down for money that is not owed and to be a nuisance.

What legal steps can the business owner take to permanently stop the threats, complaints and aggravation.

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Date: 4/15/2019 9:46 AM (PST)

As far as I know, a business cannot prevent a consumer from sharing their opinions about your business products or services. It is an issue when their posts become abusive or harassing in nature. Contacting the search engine or online platform with a complaint may help under these circumstances.

In matters when the HIPPA Privacy Law prevents a business from disclosing personal client information, crafting a reply referring to the HIPPA Privacy Law should be sufficient. In your reply, briefly explain that the Law prevents you from sharing the consumer’s information with a third party and it further prevents you from commenting or responding to their complaint or review without their signed consent. I recommend reviewing the HIPPA Privacy Law in Florida, https://www.hhs.gov/hipaa/for-professionals/privacy/index.html to see if there is anything further you can do on your end.

I hope this response has been helpful. Please do not hesitate to contact me directly at vantillon@checkbca.org if you need further assistance.

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