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6850 Miller Road
Brecksville, OH 44141

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Refinance

Date: 5/13/2019 8:31 AM (PST)

The address I have is Cross Country Mortgage 6850 Miller rd Brecksville OH 44141. What information do you have

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Date: 5/13/2019 11:25 AM (PST)

Good Morning Jennifer. Thank you for contacting Business Consumer Alliance (“BCA”). I am providing a link to the company’s BCA Reputation Report here for your review: https://www.checkbca.org/report/crosscountry-mortgage-156307494. If you’re in the market for a refinance, their company’s website does have a refinance guide and FAQ page that answers questions regarding what their refinance procedures are: https://crosscountrymortgage.com/refinance/refinancing-guide/
The internet is a good resource to look for reviews from other consumers that have used the services of CrossCountry. A simple Google search of the company name followed by reviews and or complaints should direct you to posts uploaded by consumers online.

For further review, I am including a link here to our Resource Guide on Mortgage Servicing: https://www.checkbca.org/tips/loans/mortgage-servicing---what-you-need-to-know-130 Our Resource Guides cover an array of topics and are packed with information and tips that the average consumer may not be aware of.

Jennifer, I hope this information is helpful. Just remember there are many companies out there than could assist with a refinance. Take the time to research the company and keep in mind that just as important as the company’s reputation, is the rate, payment and terms of the refinance should also be considered.

Please do not hesitate to contact me directly at vantillon@checkbca.org if I can be of further assistance.

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