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Changed mind for buying a New car. Can we ask the dealership to refund the $1000 deposit.

Date: 10/30/2015 2:08 PM (PST)

Hi, I changed my mind for buying a new Mercedez-Benz car. Can we ask the dealership to refund our deposit which is $1000! Here is the short story, We signed a paperwork for buying a new car and put $1000 deposit on Oct 18, 2015 and we cancelled the order on Oct 19,2015. In the same time, I talked to the sales to refund my deposit and he refused. He said," its non refundable".and," we can not give you the refund because we spent time with you to choose the car." Please let me know how to claim this deposit back. Also Thanks Kevin

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Date: 10/30/2015 3:52 PM (PST)

Dear Kevin, thank you for utilizing our Ask the Experts forum. I am sorry to hear your experience in purchasing a new car, has not turned out exactly as expected. Please go back and read the paperwork you signed at the time agreement was made. The paperwork will outline the terms and conditions of the sale and your rights as the buyer.

Generally speaking the deposit is non-refundable; the reason being is a dealership incurs costs in preparing a car for sale, processing paperwork and taxing the vehicle. The vehicle is also removed from the lot and is no longer available for another consumer to purchase. The deposit covers these costs. The signed vehicle order form (which is a binding contract), combined with paying a deposit means, you have committed yourself to buying the car.

If you feel the sale of the vehicle was misrepresented to you or copies of the paperwork were not provided to you, BCA offers a complaint mediation program to help consumers out with disputes. We will reach out to the company and attempt to mediate the situation in the hopes of reaching a resolution that is satisfactory to both parties. Here is a link to filing a complaint: http://www.checkbca.org/file-complaint

BCA has many resource guides available online that cover a wide variety of topics from Advertising to Work-At-Home Schemes. These resource guides offer many valuable tips and knowledge that average consumer may not be aware of. For your convenience, I have provided a link to our resource guide on Auto: http://www.checkbca.org/tips/auto

Kevin, I would like to let you know about a new program developed exclusively for consumers called the Consumer Ally program. It was made for a community of consumers who share our mission of protecting people like you from being scammed by promoting first-rate business practices and warning other of scams. It’s free to sign up, which you can do here: http://www.checkbca.org/consumer-ally

If you have any further questions please feel free to contact me directly at alopez@checkbca.org

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Date: 10/30/2015 6:03 PM (PST)

Hi, we changed our decision less than 24 hours, hoever, we did not order for a specific color or any specific models. They have the car in their dealership. By the way, I have requested a copy of the paperwork from the dealership and they did not want to send me a copy. Thank you

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