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Date: 4/25/2018 9:08 PM (PST)

My mortgage balance is $340.31 and a deferral balance of $6,762.04. My mortgage loan service will not let me pay off the principal balance. They have added the deferral balance to the principal balance and they told me i have to pay a total balance of $7,052.35. Every time i speak to someone i'm told something different . Now i'll have to pay a late fee every month. I also have been block from making an online payments.Can they put a lean on my home or foreclose.

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Date: 4/26/2018 9:19 AM (PST)

Hello Debra. Thank you for reaching out to us. I recommend reviewing your mortgage contract because how the mortgage company proceeds at this time really depends on what your mortgage agreement states. I also suggest contacting the mortgage loan service and speak with a mortgage consultant regarding the mortgage payment structure. Usually, mortgage companies begin foreclosure proceedings 3-6 months after the first missed mortgage payment.

Debra, we’re happy to contact your mortgage company and attempt to reach a resolution through our mediation services. We’ll contact them with your complaint, ask that they address and provide an explanation. Filing a complaint with BCA is quick, simple and FREE: I am also including a link to our Resource Guides related to the real estate industry. Our guides contain a lot of helpful information that the average consumer may not be aware of:

Please contact me directly at if I can be of further assistance.

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Date: 4/30/2018 10:35 AM (PST)

Thank you so much, i'm filing a complaint with BCA.

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