Business Consumer Alliance (BCA) does a lot to help both consumers and businesses alike. As our name indicates, one of our goals is to help businesses and consumers come together to maintain a trustworthy and ethical marketplace. Our operators and staff take a personalized, hands-on approach to providing assistance and we take pride in helping both sides come to an agreement. Here are a few of our heartwarming success stories and experiences.
Getting the Job Done Right
When one consumer found himself at a loss in receiving a refund for a stolen product he received, BCA stepped in and got a quick response. The consumer spent close to $400 to buy his elderly father a new Apple iPad Air 2. Shortly after receiving the device, it locked up and couldn’t be accessed. They later discovered the device was not new and in fact had been stolen from a school district in New York. The consumer got nowhere with the organization that sold him the device, so he turned to the Better Business Bureau (BBB) for help. The company responded and reluctantly agreed to take back the iPad and issue a refund. Unfortunately, once the company received the device back, they went back on their agreement to issue a refund. The customer tried again to ask the BBB for help, but was told the complaint was closed and couldn’t be reopened.
The consumer then contacted BCA with his complaint. Our representative contacted a supervisor with the company and was able to get a refund issued within a week. We were delighted to hear that the matter was successfully resolved and both the consumer and his father let us know how appreciative they were of our efforts on their behalf.
BCA Comes Through for Elderly Consumer
We oftentimes get calls and complaints from our seniors looking for information, advice, and help with resolving issues with businesses. On one occasion, we received a complaint from a senior who was paralyzed, living alone, and had been trying for almost five months to acquire a much needed special wheelchair. The consumer filed a complaint online with BCA without having much faith that anything could be done to resolve this issue. BCA soon contacted the wheelchair supplier and communicated the problem at hand. The supplier paid attention and delivered the specialized wheelchair within a few weeks of being contacted by BCA. Happy to be mobile again, the surprised consumer shared her experience by leaving a glowing review of BCA and her customer service representative, Monica. The consumer had a great message to pass on to others, stating, “Please know, BCA cares about your circumstances. They deserve a five star rating and any support you may be able to give them.”
Birthday Wishes Come True
When BCA was contacted by a mother desperately trying to make her son’s 11th birthday a success but unable to get the company to honor their prices, our customer service representative, Elizabeth, acted immediately to contact the company. The mother was unable to finalize the purchase online due to website errors and when she contacted the company on the phone, they refused to honor the advertised online rate. Although the mother spent hours on the phone trying unsuccessfully to get the company representative and manager to honor the price, the business refused. Within 72 hours of the complaint being filed, Elizabeth was able to set up a conference call with both parties and the matter was quickly resolved. BCA received photos of a beaming 11-year old enjoying his birthday party celebration at the facility and some of the kindest words from the grateful mother. She states, “My son smiled from the moment he arrived until the bitter end. He and his friends had a blast and we owe it all to you. This was such an amazing experience....you allowing me to give this gift to my son. He will never forget his 11th birthday. Thank you, thank you, and thank you again for all of the help that you afforded us!!!”
BCA—a Viable Alternative
Both companies and consumers have found our services useful and at times an alternative to going to court. One consumer expressed their gratitude after they received a promised rebate that they had been trying to obtain from a business. The gentleman claims, “Never before have I received the attention and service from a third party that resulted in such a successful outcome without the aid of a court appearance”. He goes on to say, “I tip my hat to you and to your efforts for resolving issues such as mine! Thank you so much!”
A business was able to recover money from a client through exclusive services BCA offers to our members. Instead of contacting an attorney, the company utilized BCA, who contacted the client. Without having to spend extra money and time pursuing the debt through an attorney, the individual was able to receive their payment through BCA’s specialized services.
BCA thrives due to the efforts of dedicated employees who are passionate about what they do and who strive to provide a positive experience to all who contact us. Check out some of the glowing reviews we’ve received and also get to know our staff.