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Complaint Resolution Assistance

Billions of transactions occur annually between businesses and their consumers, whether individuals or other companies. Most often, the relationship is successful, and both parties are satisfied. Yet, sometimes disputes occur. Contacting the business about product and service issues usually helps solve the problem, but what if the parties still disagree? When challenges remain, professional complaint resolution services are an ideal solution.

What Are Complaint Resolution Services?

Complaint resolution services are professional assistance with settling disputes between businesses and their customers. An organization offering these services works closely with both parties to achieve a satisfactory and efficient solution.

Business Consumer Alliance (BCA) has decades of experience in successful complaint resolution. Our team members assist both individual and commercial consumers in settling complaints with businesses, helping restore trust in our marketplaces. Our process includes three primary approaches — research, conciliation, and mediation and arbitration.

After you file a consumer complaint, we work with the filer and named business to ensure the dispute is genuine. We'll attempt to gather facts objectively from both parties for more context. When the business responds, the complaint moves to conciliation. During this stage, we'll help facilitate communication between the named company and the consumer who filed the dispute.

If we can't informally resolve the complaint during conciliation, we can also assist with mediation when appropriate. During this phase, an outside intermediary reviews the facts and fosters cooperation between the parties to help guide them to a mutually acceptable solution. BCA also assists with objective arbitration services to resolve complaints.

What Types of Complaints Can Business Consumer Alliance Resolve?

BCA offers professional complaint resolution for many issue types.

Online Retailers

E-commerce accounts for 20.1 of global retail, with an expected $4.1 trillion in global sales in 2024. These figures have risen steadily over the past decade despite consumers' inability to physically interact with goods before purchasing. An increase in transactions produces more opportunities for disputes to arise between buyers and sellers. Common complaints BCA can help with in these cases include advertising truthfulness and the quality of goods and services received.

Loan Companies

Borrowing money is often necessary when unexpected expenses arise, or consumers make larger investments. BCA accepts and helps resolve complaints between consumers and loan companies for:

• Personal loans, including short-term solutions like payday loans.
• Automotive and recreational vehicle loans from banks, credit unions, and finance companies.
• Home-based loans, such as mortgages and home equity lines of credit.
• Credit card companies, including store-based options.

Car Dealerships

Buying a new or new-to-you vehicle is exciting, yet that can quickly fade if purchase-related issues occur. We'll help both businesses and individuals with complaints about car dealerships regarding quality and truth in advertising. Our services provide valuable assistance regardless of the dealership's size or the type of vehicle you bought.

Contractors

From plumbers to electricians and painters to landscaping companies, homeowners and businesses rely on contractors for many professional services. Project delays can lead to time and money losses, while low-quality materials or work can create safety hazards. A BCA representative will help you and the contractor resolve the challenges and reach agreement on a resolution.

Auto Repair Providers

Being without a trusted, reliable, and safely operating vehicle can be more than an inconvenience. It can impact your ability to get work done and compromise your safety, that of your loved ones, and that of others sharing the road. If you have a complaint with an auto mechanic's shop, BCA is ready to help you and the business settle the matter.

Moving Companies

Moving is often stressful, with so much to coordinate at the property you're leaving and the one that's your destination. Missing items and damaged goods can leave you without the products you need for comfort and security. We're experienced in arbitration for moving companies, helping consumers reach fast, efficient resolutions.

What Kind of Complaints Doesn't BCA Assist With?

BCA is committed to helping maintain a trustworthy marketplace, so our complaint resolution efforts exclusively focus on interactions between businesses and consumers. As a result, we don't assist in mediating:

• Employer-employee disputes: We do not accept or settle complaints against companies from former, current, or prospective employees.
• Private-party transactions: BCA works solely with complaints against commercial organizations and not between two individuals.
• Dated transaction complaints: We handle only complaints involving transactions within the past 12 months.
• Legal-action-related disputes: Our organization doesn't handle complaints where lawsuits are pending or a court has already decided the issue.
• Landlord-tenant cases: While we understand some landlords are business entities, we do not assist with complaints between landlords and tenants.
• Anonymous complaints: To maintain integrity, we verify the authenticity of all complaints to ensure the complainant is an actual customer of the business.
• Disputes against government agencies: Since we work only with the marketplace, we cannot help resolve issues with government agencies.

What Are the Benefits of Professional Complaint Resolution Through BCA?

Working with BCA to resolve your consumer complaint offers many advantages, including:

• Free of charge: We assist the public for free. Unlike paid complaint resolution services or attorneys, you get professional, objective help at no cost to you.
• Fast, fair settlements: We strive to ensure settlements happen quickly and are fair to the parties involved. We resolve many complaints in a week or less with outcomes that work for both parties. Conversely, a government-backed consumer protection agency can take months to respond to your complaint — and even years to act on it.
• Personalized approach: Every complaint is different, so we approach them that way. Your BCA team member offers individualized attention through every stage of the process to help reach a satisfactory resolution.

Contact Us for Help With Your Complaint

BCA is a nonprofit organization that helps resolve complaints from individual and business consumers nationwide to maintain marketplace trust. Take the next step toward a satisfactory outcome by filing your claim online or contacting us for more information.