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We are a private, non-profit organization developed to monitor and report on the business practices
of companies. Our mission is to promote business self regulation and we are governed by our own Board
No. We are supported primarily by dues paid by Business Consumer Alliance member businesses.
The purpose of Business Consumer Alliance is not to act as an advocate for businesses or consumers,
but to act as a mutually trusted intermediary to resolve disputes, to facilitate communication, and
to provide Reputation Reports on companies.
To file a complaint against a company doing business in our service area, please
use our online Complaint Form.
If you are a company representative, you may respond to a consumer complaint by
clicking on the "Log In" button on top of the page.
We strive to resolve complaints quickly. The process, though, can take anywhere
from one day to a few weeks. Here is a brief summary of the process:
No. Business Consumer Alliance works to achieve an outcome to disputes between
consumers and businesses that is satisfactory to all parties. A list of types of
complaints that we do not accept is included in the response to the previous question.
No, because we believe it is essential to the integrity of the reporting process
that the company is given a reasonable opportunity to respond to complaint allegations.
Also, it's impossible for us to verify the legitimacy of a complaint if it's
filed anonymously. We do allow customers to post reviews about a business.
You do not need to disclose your name to post a review.
We are not a government or law enforcement agency, therefore, we cannot force a
company to reply to a complaint, nor can we administer sanctions against the company.
Failure to respond to complaints will, however, negatively affect a company's
rating, and maintaining a good report is very important to most companies. Often
the company will respond once it realizes the impact a negative report may have
on its business.
No. While Business Consumer Alliance is supported by the dues paid by Business Consumer
Alliance member businesses, it acts as an intermediary to help settle disputes between
consumers and businesses whether the company is a Business Consumer Alliance member
Generally, complaint information is kept between 12 and 36 months depending
on how the business responded to the complaint, but in some cases it is kept
for a longer period of time.
A company's Reputation Report is developed by Business Consumer Alliance
and includes information about the company. The information is compiled from various
sources which may include any or all of the following: the company's Business
Consumer Alliance file, which includes complaint and response information, the company
itself, the company's customers, and government, regulatory, and licensing agencies,
One of the most important aspects of the report is the rating we assign to the company.
The ratings range from AAA to F and are determined by the company's composite
score of such factors as its type of business, length of time in business, compliance
with competency licensing requirements, complaint volume, complaint history, seriousness
of complaints, response to complaints, and our experience with the company's
industry in general. The scoring system takes into account the importance we feel
each factor is to the company's reliability and the rating assigned is our opinion
of the company's overall reliability.
No. We issue reports on Business Consumer Alliance Members and non-member businesses
alike, but our reports indicate whether the company is a Business Consumer
First, verify that you entered the information correctly. If everything is
correct, we may not have information on the company yet. You may submit information
about a new company by clicking on the "Submit New Company Information"
button that is displayed on the company search screen when our system is unable
to locate a company with the information you entered.
Being a Business Consumer Alliance Member offers benefits to your company and your
employees. To review some of the benefits available to Member Businesses only, view
our Member Benefits Page.
You may call our Membership Services department at 1-800-834-1119 or apply online using our Member Application.
All applications are screened to determine suitability for Business Consumer Alliance
Membership; however, most are processed and given provisional Membership within
one or two business days.
New Member Businesses are generally notified by letter that they are approved for
Membership and will also receive a Member packet in the mail.
Annual Membership fees vary depending on the size of the company. Please contact
our Member Services department for more information.
Business Consumer Alliance encourages the public to post reviews describing their
experience with a business. BCA accepts reviews on all businesses, charities
or anyone offering a service. Following are some of our guidelines:
In some cases, yes. In general, we require that you actually frequent the
establishment you’re writing about. Sometimes, though, you may not actually
purchase a product or service, but may want to write about the business’s
condition or the attitude of their employees. We ask that you make it clear
in your review that you didn’t buy the goods or services, but are simply commenting
on the ambiance or facilities.
Just below the frame where you write your review, you’ll find a set of five
stars. Simply click on the star rating you want to assign to the business
and it will appear opposite your review once it has been published.
Yes. You can edit a review after it’s been posted. You can also change the star rating of the review.
Yes. BCA has a feature that allows you to comment on a review or respond to
reviews. Your response will appear directly below the subject review.
Your response needn’t be limited to negative reviews. You can also comment
on five star reviews. To post a response or comment, you’ll need to
be registered as the owner of a business.
Yes we do. We do our best to ensure that the reviews posted are authentic.
If we determine, in our sole judgment, that a review may not be genuine, that is,
it may not have been posted by a customer, we will remove it. No review process
is perfect, though, so it’s important that the reader determine for themselves
how much weight to give to any individual review. In some cases, we’re
able to validate reviews meaning that we know that the review was posted by a customer.
In those cases, we’ll mark the review as “Verified.”
Members of BCA are permitted to designate a review as “Featured.” This
means that the business believes the review is significant and worthy of the reader’s
attention. If a review is “Featured” it will be displayed at the
top of the review list.