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Hyundai Motor Finance complaints

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3161 Michelson Drive, Suite 1900
Irvine, CA 92612 | Get Directions

(800) 523-4030

http://www.hmfcusa.com

Mon - Fri 5:00 am - 7:00 pm PST
Sat - Sun, 6:30 am -3:00 pm PST

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Total Amount in Dispute:
$181,406.00

Total Amount Settled:
$556.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

27 complaints against Hyundai Motor Finance closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
25	Unanswered

27 complaints against Hyundai Motor Finance

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $365.78 Amount Settled: $0.00

Customer Complaint

7/6/2023

I've been making over payments on my new car and every month I call in to hyundai finance to have them allocate the over payment to the principal this past month I called in as usual . I have now been receiving calls that my payment is late. I spoke with hyundai financial and they informed me the representative I spoke to allocated the full amount to the principal and my regularly scheduled payment is now past due. I explained they needed to fix this.... well they refuse and told me just to make another payment I also spoke with a supervisor who said there was nothing that could be done. I understand I will obviously just have to make another payment but I want a formal complaint issued. Resolution Sought Thr correct amount be allocated to the account

12/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $516.00 Amount Settled: $0.00

Customer Complaint

11/18/2022

My lease has been bought out and paid in full. I have a copy of the Bill of Sale and they have sent me the title. I received calls from collections saying I owe money. The leasing department says that the car was bought and the title is clear. Seven calls latter and multiple supervisors they are now saying I am 90 days past due. Resolution Sought Have the lease extension closed out as I could buy the car out anytime during the extension and exercises that right

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