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Holiday Inn Club Vacations Incorporated complaints

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9271 South John Young Parkway
Orlando, FL 32819 | Get Directions

(888) 779-2149

http://www.holidayinnclub.com

Monday - Friday: 8:30 am - 9:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: Closed

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Total Amount in Dispute:
$2,567,529.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

295 complaints against Holiday Inn Club Vacations Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
143	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
136	Unanswered

295 complaints against Holiday Inn Club Vacations Incorporated

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5/26/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/9/2024

Dear Business Consumer Alliance, I am writing to seek your assistance regarding a pressing issue with my Holiday Inn timeshare contract. The financial and emotional strain caused by this timeshare has significantly impacted my family's well-being and quality time together. Despite my efforts to communicate with Holiday Inn, they have only agreed to cancel one of my contracts, leaving me burdened with the other. This partial cancellation does not provide the relief my family desperately needs. I kindly request your support in advocating on my behalf to convince Holiday Inn to grant a full cancellation of my remaining timeshare contract. The stress and financial obligations associated with this timeshare have become overwhelming, and I fear the continued strain it will place on my family if left unresolved. I would be immensely grateful for any assistance, advice, or resources you could provide to help me navigate this challenging situation and secure a complete cancellation from Holiday Inn. Your expertise and support would be invaluable in alleviating this burden and allowing my family to move forward. Thank you for your time, consideration, and any help you can offer. I eagerly await your response and guidance on this matter. Resolution Sought Please cancel the timeshare

Company Response

5/10/2024

Please be advised that Holiday Inn Club Vacations Incorporated does not recognize the validity of the Business Consumer Alliance and therefore will not be providing a response to the above referenced complaint filed with your office. We encourage Owner to file any grievances with the Better Business Bureau. Upon notification of the same, we will be happy to provide a formal response at that time.

5/16/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/30/2024

We are reaching out about our ownership with Holiday Inn. My husband and I purchased the timeshare on May 15, 2015, based on representations made by your sales representative. However, since then, we have encountered numerous challenges. The promises of consistent vacation times and easy resale have not materialized for us. Booking availability has been a major issue, as what was initially communicated as a 2-3 month advance booking requirement has turned into 8-9 months, which is impractical for us. Despite our repeated attempts to communicate our concerns to Holiday Inn, we have received no response. The lack of acknowledgment of our complaints and the persistent collection calls without addressing our needs have left us feeling neglected and frustrated. It is disheartening to see the lack of care for owners once the signatures are obtained. We have explained our financial constraints and the inability to use the timeshare, but it seems our pleas have fallen on deaf ears. We are in a difficult situation where we cannot afford to continue paying for a timeshare that we cannot utilize. We need Holiday Inn to take back ownership of the timeshare. We have reached out to them directly and they have not been of any help and frankly have been rude most times we have spoken with them. Resolution Sought We need Holiday Inn to take back ownership of the timeshare.

Company Response

5/2/2024

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