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Holiday Inn Club Vacations Incorporated complaints

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9271 South John Young Parkway
Orlando, FL 32819 | Get Directions

(888) 779-2149

http://www.holidayinnclub.com

Monday - Friday: 8:30 am - 9:00 pm EST
Saturday: 9:00 am - 5:00 pm EST
Sunday: Closed

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Total Amount in Dispute:
$2,567,529.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

297 complaints against Holiday Inn Club Vacations Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
141	Refusing to make an adjustment
15	Refuse to adjust, relying on terms of agreement
140	Unanswered

297 complaints against Holiday Inn Club Vacations Incorporated

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5/14/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/29/2024

Dear Timeshare Company, I'm reaching out to share my frustration with the timeshare I've been stuck with for years. I'm losing money without any of the supposed benefits. The fees keep going up, and I barely get a few days a year to vacation. Not what I signed up for! I've paid a lot for this timeshare, but got nothing in return. The luxurious vacations I was promised never happened. Feeling pretty ripped off. I've had better vacations for less money than what I've spent on this timeshare. Passing this burden to my son isn't an option. It's time to part ways with this timeshare. I believe I'll get more value booking vacations on my own. Vacations should be longer than 2 to 3 days. This timeshare has been a letdown, and I fear it will only get worse. I insist on ending this timeshare agreement now. I want a full refund of everything I've put into this, including maintenance fees. Justin Huertas, Jason Manx, Nader Mirfiq are the sales reps I had. Resolution Sought Out of the timeshare

Company Response

4/30/2024

Please be advised that Holiday Inn Club Vacations Incorporated does not recognize the validity of the Business Consumer Alliance and therefore will not be providing a response to the above referenced complaint filed with your office. We encourage Owner to file any grievances with the Better Business Bureau. Upon notification of the same, we will be happy to provide a formal response at that time.

5/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/22/2024

I am beyond frustrated with my experience at Orange Lake timeshares. It all started when we attended a benefit auction for our church and bought a spring break use of a donor's timeshare. Little did we know that we were in for a world of trouble. They made attending an introductory meeting mandatory and pushed us to buy into their timeshare because of their "amazing" amenities. Fast forward a few years and they switch to a point system. We were forced to attend ANOTHER meeting to convert our timeshare into points and were pressured to buy into Grand Geneva Vacations Condominiums for better flexibility. What a crock! Locking in the Spring Break period became a real pain in the you-know-what. To make matters worse, we had to endure countless presentations promoting the point system and RCI. They made it seem like we could lose our spot in the unit because of the point system and inflation. So, they pushed us to buy more points and upgrade through one of their other properties for a more solid lock-in and supposedly more flexibility. But guess what? They never honored the promised date lock-in. The taxes and maintenance fees on the property just keep going up, and we feel like we've been scammed by Holiday Inn/Orange Lake. It's frustrating because we just want to get rid of this timeshare because of all the lies, broken promises, and lack of use. It's a burden that we don't want to carry anymore. Overall, I'm just really disappointed with the way Orange Lake operates. It Resolution Sought We just want out, and we want to be done with this ordeal once and for all.

Company Response

4/23/2024

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