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287 Express Transportation complaints

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1220 Orchard Lane
Ennis, TX 75119 | Get Directions

(214) 554-8358

http://www.287expresstransport...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 287 Express Transportation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 287 Express Transportation

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8/10/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

7/28/2022

I booked a taxi service with this company for my disabled father who's in a wheelchair, I had an agreement with the driver that I would pay him more than what is required once he get my dad home safe because this would be the first time we ever let him go anywhere by himself since he moved to Texas. So at first the driver was good because he was helping my father. My father had a bad injury when he was in the US Army so he can't move around without his wheelchair and helping hands. So I've explained everything to the driver before he pick him up and he told me the total would be $150 as he charges $75 an hour. So I told him I'd pay $200 once my father gets back home safe and he agreed to that. When the driver got my father in the car he started asking for money but I told him I'm responsible so don't worry about it, he then drop my father off in the wheelchair and then took away his cellphone so my father couldn't get to anyone and he start cursing and call me saying he's not taking him back home and he won't give him back his phone without him paying and I've tried to talk to him to remind him that I'm the one who will be paying you not him and I've told him that a million time, so I'm not sure if that guy is on drugs or something but he took away my father cellphone and tried using his Apple wallet to purchase stuff. Resolution Sought I would like this business to shut down because they are scammers

Company Response

7/29/2022

The guy making this report runs a fraud ring scamming the elderly. He was trying to use my company as the get away driver while I pick up elderly people from a local nursing home.. I caught on to the scheme and informed the authorities and now he's upset at me because I threw a monkey wrench in on his plans. People in this community don't believe your lies. Your going to burn in hell for the life you live. You shouldn't be stealing from anyone especially if their elderly. Im a youth minister and nobody who knows me will believe these lies about me. Why didn't you call the police on me? I took an elderly man's cell phone and wallet and you didn't call the authorities. ? You can't even type good English you arab piece of trash. Lol

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