Total Amount in Dispute:
Total Amount Settled:
Complaint Resolution Index (CRI)
BCA's Summary and Analysis:
Complaints generally allege delays in delivery or pick up of vehicles denial of damage claims and refusal to process insurance claims.~~The company responds to complaints by denying claims stating damage to vehicle were pre-existing or by stating the customer signed the bill of lading without making any notations of damage. The company also responded to some cases by stating no pictures estimates or description of damages were received by the customer.
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