AAA Spa Depot ratings, reviews and complaints - Day Spas

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of concerns, including non-delivery of ordered products, missing accessories, products arrive damaged, or receipt of the wrong product. A few customers complain the company fails to issue refunds for products returned due to damage.

The company generally responds to complaints by offering explanations for their failure to deliver and issuing the appropriate refunds or sending the correct product, along with a free gift for the inconvenience. In some cases, the company disputes the customer’s allegations regarding defective products, stating the customer did not report the alleged damage within 48-72 hours in accordance with their policy or by claiming the customer caused the damage to the machine by improper use. In a few cases, the company offered to repair or replace the defective products.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against AAA Spa Depot closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is salon & spa equipment sales.

Primary Contact:	Desiree Adl (Owner)
Business Started:	11/1/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. The Bureau cannot trace addresses of companies or principals. General information is available upon request which may assist you.

This company has filed Chapter 7 bankruptcy. Under federal bankruptcy laws, Chapter 7 allows for liquidation of assets. For |information about filing a claim as a creditor, contact the clerk of the bankruptcy court.

Industry Resources

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Additional Info

DBAs:

AAA Spa Depot, Inc.

A A A Spa Depot

AAA Spa Depot.Com

Websites:
There are no additional web sites.

Contacts:

Nathan Revivo (Owner)

Reputation Report

AAA Spa Depot

Complaints and Resolutions

Other Information