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Acacia Energy complaints

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P.O. Box 721440
Houston, TX 77272 | Get Directions

(877) 997-2946

http://www.acaciaenergy.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Acacia Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Acacia Energy

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8/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

They overcharge enormously. I'm not sure how they do it but I think they just are funny with the numbers. I am one person with only a central AC set on 76 in a 900 square foot house, a refrigerator, one lamp and one phone charger. They're charging me greater than $600 a month. I have no hot water heater, no washer dryer TV computer. I sit in the dark all the time because I can't afford to turn the lights on. Now they've started doing cutoffs at 9:00 on Sunday mornings. They do offer assistance if you call and make arrangements but they don't open till 9:00 on Sunday mornings. That makes it impossible and they know it. I've asked if they really turn electric off on Sunday mornings a few times but they won't answer me. Often it takes hours to get them on the phone. They charge $2 every time you make a payment but when you make a payment on their app it says that there is no charge. $2 of your payment never shows up towards your energy. I am disabled and on SSI and they are taking 75 of my income. I don't know how they're doing it but this cannot possibly be right. Please help me. Resolution Sought Be honest and transparent with why and how they're charging. I would like them to not make it impossible to contact them prior to them turning turn off the electricity. I would like to understand how someone in my position without hot water or a TV even, in a little bitty house, all alone can possibly use $600 a month in electricity.

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