The Washington State Department of Financial Institutions (DFI) has issued a Consumer Alert relating to complaints they received from Washington consumers against companies or individuals claiming to be from or affiliated with Ace Cash Express. Those perpetrating these scams are not licensed by the Department and are not registered to conduct business in Washington State by the Department of Licensing, the Department of Revenue, or the Secretary of State.
ACE Cash Express, Inc. (ACE) provided the following information to help consumers determine when a legitimate communication is received from this company:
ACE does not send emails from "gmail.com" accounts. All ACE emails come from an "acecashexpress.com" account. Additionally, when ACE employees contact a consumer by telephone, they will identify themselves as being from ACE Cash Express.
ACE identifies itself on all correspondence. All correspondence regarding collections comes directly from ACE corporate headquarters in Irving, Texas. A consumer can request a Verification of Debt at any time and ACE will provide the verification as required by law.
BCA Offers TheseTips To Avoid Being Scammed:
Don't provide financial or personal information to anyone you do not know.
Don’t send any money to receive a loan.
Don't provide anyone with access to your bank or credit card accounts.
Don’t confuse loan scams with legitimate offers of credit from a lender. Verify the company is licensed in your state to provide loan services.
If someone guarantees a loan before evaluating your information, steer clear of the offer.
Don’t rely on ads alone when considering a loan. Remember scam artist work hard at appearing legitimate in order to con as many people as possible, often posing as or using the name of a legitimate company.