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ADT Security Systems Headquarters complaints

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1501 Yamato Road
Boca Raton, FL 33431 | Get Directions

(888) 238-2727

http://www.adt.com

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Total Amount in Dispute:
$421,559.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaint Closing Statistics

159 complaints against ADT Security Systems Headquarters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
157	Unanswered

159 complaints against ADT Security Systems Headquarters

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4/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $314.68 Amount Settled: $0.00

Customer Complaint

3/15/2024

On the last 1st of September, an ADT employee came to transfer the account to New owner, so I told him to delete my account. He said, of course, I will close it. After several months, I noticed that they were taking ADT payments from my account, so I called them and explained to them the problem. They apologized and said we will return your money, and so far they have not returned me my money and I called them today and explained to them and the employee hung up on me so no one want to fix it and refund me since 7 months Resolution Sought Give me a refund ASAP

4/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $59.00 Amount Settled: $0.00

Customer Complaint

3/7/2024

I just got my ADT service, less than 3 months ago, and my backdoor camera, went offline, so I called and a technician, tried to walk my wife through steps, to get it back online, nothing worked, so we were told to disconnect it, and to reconnect it, that didn't work either, so we were charged $59.00 for a technician to come out and get it back online, this is a perfect example of the price gouging that's going on, when you have to pay a company to take care of something, that they caused. Resolution Sought Give me my money back.

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