Advance Imaging Supply, Inc. ratings, reviews and complaints - Office Supplies - Sale by Deceptive Telemarketing

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

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BCA's Summary and Analysis:

Complainants allege that the company telephonically misrepresented toner orders as being on a 30-day trial basis that the orders were already placed and they were confirming shipment or that the shipment was part of a previous order. The company responds to complaints by adjusting prices issuing call tags and issuing refunds. One complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Advance Imaging Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of toner products via telemarketing.

Primary Contact:	Dave Matthers (Manager)
Business Started:	7/1/2000
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

When solicited by telemarketers offering business supplies we urge extreme caution. Complaints against this type of company generally allege the telemarketers misrepresented products offered that orders were shipped which were not authorized that prices were exhorbatant and that customers were led to believe that the company was their regular supplier. Insist the caller send a catalog or brochure containing the items in question along with a price sheet. To minimize misunderstandings designate one employee to whom all calls regarding office supplies must be directed. If unordered merchandise arrives immediately write to advise the company of your intent to keep the shipment as a free gift unless pickup is arranged within a reasonable amount of time. Send your letter by certified mail to obtain proof of receipt.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
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Websites:
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Contacts:

Customer Service

Lizeth D

Reputation Report

Advance Imaging Supply, Inc.

Complaints and Resolutions

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