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AffordableLamps.com complaints

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11040 Santa Monica Blvd. Unit 211
Los Angeles, CA 90025 | Get Directions

(800) 695-2677

http://www.affordablelamps.com

Monday - Friday
8:00 am - 6:00 pm Pacific Time

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AffordableLamps.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AffordableLamps.com

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5/16/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

5/6/2022

Said there was free returns not so had to pay to ship back they won't answer email or phone this co is a scam. Resolution Sought Pay for return we sent receipt for return won't respond.

Company Response

5/9/2022

I apologize for this inconvenience as I have issued you for your return shipment fee of #123.44.

Customer Rebuttal

5/11/2022

Finally got refund on shipping not on fixtures amazingly bad this has been going on for a month

Company Final Response

5/12/2022

We issued refund on remainig balance back to credit card and remaining is being mailed via a check. please advise with any issues.

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