African Wonders ratings, reviews and complaints - Beauty Supplies and Equipment Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

This company has a pattern of complaints alleging dissatisfaction with product quality delivery related problems billing disputes and failure to honor their advertised 30 day money back guarantee. Others allege unauthorized bank account withdrawals or credit card charges in connection with receipt of unordered merchandise. In many cases after returning the product as directed no refunds are issued and refund requests are ignored. A few complaints allege the skin treatment products severely burned their skin. Various other products allegedly did not perform as advertised. The company responded to some complaints by issuing refunds. Although some responses indicated refunds had been processed complainants reported no refunds were received. Allegations concerning poor product performance or false advertising were not addressed in responses. Some customers were not satisfied with the company's response. Many complaints remain unanswered.

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Complaint Closing Statistics

0 complaints against African Wonders closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

African Wonders, specializes in Black and Curly Hair Products & Beauty Supplies. A haircare treatment line developed specifically for curly, black hair with the finest botanical ingredients found throughout the world.

Primary Contact:	Janet Myers (President)
Business Started:	1/1/1996
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The Federal Trade Commission's Mail Order Rules requires ordered products to be shipped within 30 days unless otherwise specified at the time the order was placed. If the company cannot meet the 30 day shipping requirement they must notify you in writing and give you the option of having your money refunded within seven days.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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Websites:
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