Alattehotte

thieves and liars

I agree with the many reviews that you should AVOID AlatteHotte and Rob, After being a customer for ten years he has turned into liar and a cheat. The internet is a with stories that, now I can personally say, I too have had the exact same thing happen. I sent my Odea in to be cleaned and serviced he did neither and sent me back "a machine" (not mine) that was in worse condition than my very lightly used machine and only upon the threat of being sued and a demand letter did he settle by sending me a check to reimburse my shipping cost and the cost of "o rings" he was supposed to install. Rob was to service my machine and return it once I returned from vacation. I tried to communicate with him via email, then phone calls with nothing being returned. When I finally got in touch with him he started with all kinds of excuses about emails and phone service changes that we so outrages that I went from my original plan of getting this machine back while I waited for him to get a shipment of new upgraded machines in, as I was in the market to upgrade as well, to just being happy if I got my old machine back. My machine was sent in the original factory box with all the original packing materials that I kept for 10 years, I am meticulous and cleaned and serviced this machine myself since I bought it. I felt since I was going out of town it would be a good idea to have a "professional" service it. I cleaned it well before packing it. I received "a machine" back, it was returned in a generic box and w/o the power cord and when questioned he claimed the boxed arrived "so damaged" he couldn't return the machine safely in it and that he did me a favor by not charging me. I asked "why did you accept it from FedEx then? I would have filled a claim!" No reply! I then started to tell him that it clearly had never been cleaned as he claimed and that in fact I was positive it wasn't even my machine he started blocking my calls, not returning text not email. When I did get him on the phone he started to try to make me out to be the liar. (I have a video of the machine he sent me and the state it was in that I will post on Youtube.) Only after speaking with my attorney and sending the demand letter that Rob corresponded. I have since read the exact same story from another "client" dealing with this incredibly dishonest and stupid "businessman". Don't ever send him your machine and if possible do business elsewhere. https://youtu.be/Iotk1fH0zEM

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