All State Vanlines, Inc ratings, reviews and complaints - Moving and Storage Companies

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to honor moving quotes, delays in moving, and damages to items. Some complainants allege difficulty filing claims or obtaining return calls from the company.

The company responds to one complaint by denying allegations of providing misleading quotes and stating the customer would not have been given an incorrect quote if they had been honest about the amount of items to be moved. The company also stated the dimensions of boxes previously quoted were misleading. In response to allegations of moving delays the company responds by providing discounts or offering compensation. The company fails to address allegations of holding belongings until overcharge amounts are paid and changing price quotes.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against All State Vanlines, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing interstate moving and storage services.

Primary Contact:	Maya Kelley (Claim Coordinator)
Business Started:	4/30/2003
Social:

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Licensing

Companies offering to move household goods within the state of California are required to register with the California Public Utilities Commission (PUC). For the most up-to-date information regarding licensing status, consumers may contact the PUC by visiting their website at http://www.cpuc.ca.gov/PUC/transportation/ or by calling (800) 877-8867.

For businesses outside of California, please check with the agency that regulates this industry.

For moves between states, movers are required to register and be licensed by the Federal Motor Carrier Safety Administration (FMCSA). For the most up-to-date information regarding a license status, consumers may contact the FMCSA by calling (800) 832-5660 or by visiting their website at http://li-public.fmcsa.dot.gov/LIVIEW/pkg_carrquery.prc_carrlist

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We suggest that consumers insist on a written binding estimate in advance of the move. Be certain that the estimate is very specific concerning the goods to be shipped. It is advisable to purchase additional insurance for lost or damaged goods since the statutory liability is only .60 cents per pound.

For moves between states (interstate), if the final invoice exceeds the estimated amount, customers are required to pay only 10% over the original estimate when the goods are delivered, with a balance due in 30 days.

Companies providing interstate moves are required to obtain a moving license through the Federal Motor Carrier Safety Administration. You can file a complaint or verify licensing by writing to the Federal Motor Carrier Safety Administration located at 400 Virginia Avenue, SW, Washington, DC 20024, or calling (888) 368-7238.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

All State Van Lines

U.S.O.

U-Save On Moving, Inc.

U Save On Moving, Inc.

U S O

Websites:
There are no additional web sites.

Contacts:

Joshua Lewis (Claims Manager)

Pinchas Cohen (President)

Talia Dayan (Contact)

Addresses:

20701 Burbank Blvd., Woodland Hills, CA, 91367

Reputation Report

All State Vanlines, Inc

Complaints and Resolutions

Other Information