Ambit Energy complaints

Dear BCA Staff, Thank you for notifying us of Ms. Reid's concern with Ambit Energy as referenced above. Ambit Energy has completed its research and investigation into this complaint and has documented its findings and actions taken with respect to this complaint. A review of the account shows that Ms. Reid has been enrolled for services with Ambit Energy for the service address referenced above. The customer is currently enrolled in the Summer Break 24-month term product with a fixed rate of $0.1351 per kWh. On 10/24/22, invoice in the amount of $184.70 due by 11/09/22 billed at the appropriate rate was mailed to the customer. On 10/31/22, Ambit Energy received a payment of $75.00 via check. On 11/03/22, invoice in the amount of $217.53 due by 11/21/22 billed at the appropriate rate was mailed to the customer. On 11/14/22, invoice in the amount of $256.91 due by 11/30/22 billed at the appropriate rate was mailed to the customer. On 11/17/22, Ambit Energy did not receive the full invoice amount by the due date and, therefore, a disconnect notice was sent to the customer for the past due balance due by 11/28/22 with the disconnect date of 11/29/22. On 11/22/22, Ambit Energy did not receive the full invoice amount by the due date and, therefore, a disconnect notice was sent to the customer for the past due balance due by 12/02/22 with the disconnect date of 12/05/22. On 11/28/22 and 11/30/22, Ambit Energy received (2) payments totaling $120.00 via cash (Fidelity Express). On 12/01/22, Ambit Energy did not receive the full invoice amount by the due date and, therefore, a disconnect notice was sent to the customer for the past due balance due by 12/12/22 with the disconnect date of 12/13/22. On 12/06/22, Ambit Energy received a payment in the amount of $140.00 via cash (Fidelity Express). A review of the account shows that the customer was properly billed in accordance with the account product and reported usage by the customer's Transmission and Distribution Utility, CenterPoint. Additionally, Ambit Energy did not receive payments by the invoice due dates as referenced above and, therefore, the customer was mailed disconnect notices and have been sent to her appropriately. The customer is encouraged to review her contract documents that can provide her with additional information regarding making full invoice payment by the invoice due date. Ambit Energy has submitted a request to have the customers contract documents sent to her via her email address and mailing address as noted in her complaint form. The customer is encouraged to contact Ambit Energy should she still have questions via our customer service department at 1-877-282-6248. Sincerely, Ambit Energy

Read More

Read More

The account is active with a full balance due of $540.83. Sincerely, Ambit Energy

Read More

Read More