American Academy of Family Medicine Ltd. ratings, reviews and complaints - Educational Foundations

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled travel arrangements, and inability to obtain refunds for advance travel fees. Some complainants allege they receive notification that tours have been cancelled for various reasons. Other customers complain that after paying the initially agreed upon amount, the company repeatedly contacted them requiring additional amounts of money for various previously undisclosed items or services. In most cases, consumers requesting refunds reported they were given the runaround for weeks or months, and still had not received their refunds. Some complainants reported the company advised them that the money was not available, but they would agree to make payments. A few complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

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Complaint Closing Statistics

0 complaints against American Academy of Family Medicine Ltd. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is providing post graduate education.

Primary Contact:	Frank Gonzales (Owner)
Business Started:	1/1/1976
Social:

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Licensing

California law requires all sellers of travel to register with the Attorney General's Office and to display the registration number on all advertising. While not assuring that a company is reputable, a valid registration signals that the seller of travel has at least followed the law to be registered. As of our last verification, on December 31, 2008, this company was not registered as required for their industry. To verify registration, you can contact the Registrar by writing to, the Seller of Travel Registration Unit at 300 South Spring Street, Los Angeles, CA 90013; fax your query to (213) 897-8846, or call them at (213) 897-8065

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company advertises educational and religious tours to Europe or the Holy Land. The company asks that all fees for arrangements be paid in advance.

We routinely advise when planning a vacation or making plans for travel, take time to check the reputation of the company you choose before making a buying decision. In California, a travel company or agent who sells, or arranges air or sea transportation must register as a seller of travel with the California Attorney Generals office, and post bond with the state to protect consumers from fraudulent promotors. This registration requirement applies to all sellers of travel who have their place of business in California, and sell to out of state, or California residents, or, are located outside California but solicit California residents.

Other Considerations

Mail sent to this company was returned by the post office as "moved; left no forward address," "forward order has expired," or "unable to locate." We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Center For Continuing Education

Getaway Holiday

Websites:
There are no additional web sites.

Contacts:

Customer Service

Addresses:

1525 Mesa Verde East Suite 201, Costa Mesa, CA, 92626

Reputation Report

American Academy of Family Medicine Ltd.

Complaints and Resolutions

Other Information