American Airlines

  • Category:
  • Address:
    P.O. Box 619612 MD 2400
    Dallas, TX 75261
  • Phone:
    (817) 786-3778
  • Website:
  • Social:
    American Airlines on Facebook American Airlines on Twitter American Airlines on YouTube American Airlines on LinkedIn American Airlines on Pinterest American Airlines on Instagram 
  • Hours:
    24 Hours a day; 7 days a week.
  • Primary Contact:
    Sean Bentel (Vice President -- Customer and Relations)
  • Business Started:

This company's business is an airline.

248 inquiries

Company Rating

The rating assigned to a business is determined by our composite score of such factors as its type of business…

Full Rating Explanation

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Complaint Closing Statistics

Responses to complaints over the last 3 years:

No. Complaints Type of Response
2Making a full refund, as the consumer requested
1Making a partial refund
2Agreed to make an adjustment
0Refusing to make an adjustment
1Refuse to adjust, relying on terms of agreement

Total: 41 complaints

Complaint Experience


Complaint Resolution Index (CRI)

CRI Explanantion
BCA's Summary and Analysis of customer complaints and company responses:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

View summaries of the complaint descriptions, responses and text of the complaints.

Comments and Analysis

BCA's Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Government Actions

BCA has no information regarding government actions at this time.

Advertising Reviews

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