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American Express Serve complaints

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PO Box 826
Fortson, GA 31808 | Get Directions

(800) 954-0559

http://www.serve.com

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Total Amount in Dispute:
$17,053.00

Total Amount Settled:
$1,900.00

Complaint Experience

39%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

18 complaints against American Express Serve closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
8	Agreed to make an adjustment
3	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
3	Unanswered

18 complaints against American Express Serve

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4/22/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $795.00 Amount Settled: $0.00

Customer Complaint

3/28/2024

A transaction was made on my card without my knowledge and consent in the amount of $680 it says Mia Aesthetic LLC and they refuse to give my money back. I also stayed at a hotel for 2 hours and they refuse to release my hold in the amount of $115. Resolution Sought Refund my money. So I can take my business elsewhere.

Company Response

4/10/2024

We responded to the consumer via written correspondence today

Customer Rebuttal

4/14/2024

I want my money refunded

Company Final Response

4/18/2024

While we regret the consumer's dissatisfaction, our position on this matter has not changed. We must respectfully advise that American Express considers this matter closed. Correspondence received by this office regarding this matter will be filed but we will not respond.

11/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

10/27/2023

I bought a gift card at CVS on 05/31/2023. Their false advertisement was what gor my attention. I paid 400.00. I couldn't use my card right away so I registered and they take two weeks to send me my personal serve card but had no-money or credit $400.00. balance They took off with my money. this company is a big fraud and I'm going to go after CVS as well. I want 500.00 from them as I incurred late fees from this company, Resolution Sought Refund 500.00.

Company Response

11/8/2023

We are unable to respond to the consumer’s correspondence as we were unable to locate an account and the consumer has provided no contact address or phone number. Please have them provide the full Card number and their full address so we may continue our research. Thank you.

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