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American Financial Resolution

  765 inquiries |
Loan Modifications Advance Fee |   Business Alert

21250 Hawthorne Blvd Suite 500
Torrance , CA 90503
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(877) 988-4592

http://www.afrdirect.com

Please contact for business hours.

Company Rating

F

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Complaint Experience

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Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

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Complaints and Resolutions

Complaint Experience

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Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against American Financial Resolution closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

American Financial Resolution provides home purchase, home refinancing, home mortgage. stop sale, foreclosures, forebearance, and home loan programs.

Primary Contact: Kenneth Adler (Owner )
Business Started: 10/17/2011
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

The FTC MARS Rule makes it illegal for a company offering mortgage assistance relief services to collect any fees regardless of the form until it provides a written offer for a loan modification or other relief from your lender and you accept the offer. They must also provide you with documentation from your lender showing the changes to your loan if you decide to accept the lenders offer. Also they must clearly tell you the total fee they will charge for their services. It is illegal to divide fees or services into components for the purpose of avoiding this law.~~Under the same rule attorneys who offer mortgage relief services can require an advanced fee ONLY if they: are licensed to practice law in the state where you live or where your house is located; they’re providing you with real legal services and providing mortgage assistance relief services as part of the practice of law; they’re complying with state ethics requirements for attorneys; AND they place the money in a client trust account withdraw fees only as they complete actual legal services and notify you of each withdrawal.~~Before you hire a firm or anyone claiming to be an attorney do your research. Check to ensure they are properly licensed and that there is no disciplinary action against them. Ask what their expertise or specialty in law is and if they have ever provided foreclosure relief services. Also ask what the outcome was for any relief services they have provided.~~Many companies claim to conduct forensic audits mortgage loan audits or foreclosure prevention audits backed by forensic attorneys where they offer to review your mortgage loan documents and determine whether your lender complained with federal and state mortgage lending laws. They often claim the audit reports can be used as leverage with the lender to stop foreclosures accelerate the loan modification process reduce your loans principle or even cancel your loan. The truth is there is no evidence that forensic loan audits will help you get a loan modification or any other foreclosure relief even if it is conducted by a licensed attorney trained auditor or mortgage professional. While some federal laws allow you to sue your lender based on errors in your loan documents even if you win in litigation your lender is not required to modify your loan simply to make your payments more affordable. If you cancel your loan you will have to return the money borrowed which may result in you losing your home.~~Business Consumer Alliance advises to avoid any business offering foreclosure relief that:~• guarantees to stop the foreclosure process no matter what your circumstances are~• instructs you not to contact your lender attorney or credit/housing counselor ~• collects fees before providing any services or only accepts payment by wire transfer or cashier’s check~• encourages you to lease your home so you can buy it back over time~~

Homeowners having trouble making their mortgage payments or who are in default have options to consider before hiring a foreclosure rescue company or an attorney. Your mortgage servicer can assist you with foreclosure prevention methods that may get you back on track with your payments. In 2014 new mortgage rules went into effect which requires mortgage servicers to inform homeowners about all mortgage workout plans available to them if they have defaulted on the loan and to assign personnel help if the payment is past due.

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~ If you are late on your payment or are aware that you will have difficulty making your payments contact your mortgage servicer right away. Keeping the lines of communication open is critical to resolving issues with your loan. By staying in touch with your servicer you may be able to delay foreclosure proceedings if they are working with you to find a solution to your problem. Some of the options to bringing your loan current and save your home include repayment plans loan modifications or even forbearance. If you’re ineligible for any of these options your servicer may be able to help you find a solution other than foreclosure like a short sale or a voluntary transfer of the property through a “deed in lieu of foreclosure.” Other options to consider are selling your home or filing bankruptcy although due to the long lasting and serious effect of bankruptcy this option should be considered as a last resort.

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~ If you are having a hard time reaching or working with your loan servicer or if you are seeking assistance to help you through the foreclosure prevention process you can speak to a certified housing counselor. A counselor with a housing counseling agency can assess your situation answer your questions go over your options prioritize your debts and help you prepare for discussions with your loan servicer. Housing counseling services usually are free or low cost. Contact (888)995-HOPE (4673) or visit www.hopenow.com for a list of certified housing counselors in your area. You may also contact your local U.S. Department of Housing and Urban Development (HUD) office or the housing authority in your area for help in finding a legitimate housing counseling agency nearby.

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Other Considerations

In June 2014 the CEO Kenneth Adler informed Business Consumer Alliance that their company would no longer accept loan modification clients or provide loan modification services. Mr. Adler has indicated that as of June 2014 American Financial Resolution is no longer in business.

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Additional Info

DBAs:

American Financial Resolutions
American Financial Resource Answers
American Financial Resources
AFR Nationwide Consumer Advocates

Websites:

Contacts:

Matthew Band (Manager)
Steve Po (Director of Operations)
Winnie Zhang
Customer Service

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