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APMEX, Inc

  4,473 inquiries |
Gold, Silver, and Platinum Dealers

226 Dean A. McGee Avenue
Oklahoma City, OK 73102
| Get Directions

(800) 375-9006

http://www.apmex.com

Customer Service: Monday - Friday 8:00am - 6:00pm

Company Rating

CCC

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Customer Reviews

based on 3 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/28/2020

Horrible company.

Horrible company. WOMEN: AVOID AT ALL COSTS and if you are with accent speaking .DENY THE GOODS WHEN THE PRICE OF THE METALS GO UP.I placed a rather small order at this "company" for under $2K worth of silver using credit card because they advertise that they accept credit cards. I then heard nothing for over 24 hours to get an email telling me I needed to take time out of my day to CALL THEM.I did call, they told all good and they will send product. I then heard nothing for over 24 hours to get an email telling me I needed to call again ? I had to follow-up with them to then be told by ****** that his "accounting dept" told him they cannot accept my viza card but that I had to pay by check??? SHADY. I gave them my PERSONAL INFORMATION PER THEIR REQUEST to then get DENIED. Harassments me because iam women with accent speaking and I have NO ORDER. I got no rationale - no logical explanation as to why they DENIED service to me via credit card. Mind, you, I have PLENTY of money on that card and have NO CREDIT PROBLEMS (though this is not a credit check purchase anyway) - and I placed an order worth THREE TIMES that at another company on the same day. I only used them to get MORE metals using a credit card. NO RESPONSE. THIS IS DISCRIMINATION AND HORRIBLE PRACTICES....FALSE ADVERTISING. THEY WANT CASH AND THEY DENY THE GOODS WHEN THE PRICE OF THE METALS GO UP. I FIND THAT ALL VERY FASCINATING. I better not have ONE ounce of a problem linked to fraud or any misconduct because I WILL KNOW EXACTLY WHERE IT CAME FROM AND I WILL TAKE ACTION. NEVER AGAIN.

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Complaints and Resolutions

Total Amount in Dispute:
$464,344.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against APMEX, Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

View summaries of the complaint descriptions and responses.

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Other Information

Company Info

As one of the world’s largest and most trusted sources for Precious Metals, APMEX puts tangible Precious Metal assets in your hands. Assets that no human being can create, inflate or diminish.

Primary Contact: Customer Service
Business Started: 1/1/1999
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Michael Haynes

Addresses: