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Reputation Report

APMEX, Inc

  5,292 inquiries |
Gold, Silver, and Platinum Dealers

226 Dean A. McGee Avenue
Oklahoma City, OK 73102
| Get Directions

(800) 375-9006

http://www.apmex.com

Customer Service: Monday - Friday 8:00am - 6:00pm

Company Rating

CCC

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Customer Reviews

based on 2 reviews.

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Complaint Experience

0%

Complaint Resolution Index (CRI)

2 complaints closed in last 3 years.

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Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/1/2020

SACAMMERS!!!

Buyer beware. Their product is inferior and they do not stand behind it. Walmart sells their items and refuses to back it saying all complaints to be directed at company. Walmart's response to the negative public opinion is getting noticed. Shut down the horribly run company. I have 6 lawsuits I filed after being an Elite level costumer (top 3%). I tried to EXCHANGE 6 defective items (the TEP packing was broken) and they refused. I'm not stupid. I doubt if gold moved in their favor they would not offer that option. The way they get you is they issue return labels at the 11th hour for the disputed items leaving you in the position to earth take the damaged good or return them. They fail to recognize replacement value and diminished loss, hence my suits. Hope they enjoy the flight from OK to Newark, NJ

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Complaints and Resolutions

Total Amount in Dispute:
$462,307.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

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Complaint Closing Statistics

2 complaints against APMEX, Inc closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
2 Unanswered

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Other Information

Company Info

As one of the world’s largest and most trusted sources for Precious Metals, APMEX puts tangible Precious Metal assets in your hands. Assets that no human being can create, inflate or diminish.

Primary Contact: Customer Service
Business Started: 1/1/1999
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Michael Haynes

Addresses: