Thank you for your vote of confidence! At Augusta, above all, we pride ourselves in communicating with our clients fully and correcting any issues to make sure they are satisfied. We can gladly work by phone, rather than email if that isn’t working. We work hard to make sure our services are streamlined and highly efficient, but completion of a transaction also depends on how expediently the client’s previous custodian transfers funds to the new custodian. We are pleased we were able to correct this situation and satisfy this valued customer. We have spoken with thousands of people about gold IRAs and very rarely have issues such as this, in part because we insist on treating customers according to the Golden Rule: as we would like to be treated. In other words, like family!